Adam Lawrence

• Lead and manage operational delivery across loading, baggage, and logistics within a large and complex airside environment
• Accountable for the safe, secure, and punctual running of Heathrow’s below-wing operation, ensuring full compliance with corporate and regulatory standards
• Line manage and develop a team of operational colleagues, fostering high engagement, accountability, and continuous performance improvement
• Conduct shift briefings and one-to-one sessions to ensure clarity of objectives, operational readiness, and alignment with KPIs
• Act as a senior representative during safety incidents, ensuring thorough reporting, investigation, and corrective action in collaboration with safety and security teams
• Champion best practice in operational excellence, colleague wellbeing, and service quality in line with BA’s Better BA ethos
• Analyse data and performance metrics to make informed decisions and drive improvements in safety, efficiency, and customer satisfaction

• Accountable for operational performance, ensuring compliance, efficiency, and safety across large scale, regulated operations
• Lead, motivate, and inspire teams of over 100 staff, creating a culture of accountability and high performance
• Regularly engage with internal and external stakeholders, protecting company interests while maintaining collaborative relationships
• Conduct detailed performance reviews, analyse data, and identify solutions to improve operational outcomes
• Manage risk and compliance, chairing health and safety meetings and ensuring alignment with regulatory standards
• Coach and mentor team leaders, supporting personal and professional development

Responsible for monitoring IAG Cargo’s premium Constant Climate product, ensuring exceptional service in a fast paced, time sensitive environment. Maintained clear communication with internal and external stakeholders, resolved operational and customer issues, and supervised support staff. Key skills include:

• Strong customer service and problem solving
• Effective stakeholder communication at all levels
• Balancing operational and customer needs
• Oversight of temperature controlled storage to protect product integrity
• Timely data gathering for CAPA and operational feedback
• Proficient in Word and Excel
• Adherence to company safety and efficiency standards

Led a fast paced, safety critical air-freight operation, ensuring premium cargo was shipped globally on time and to strict standards. Managed and developed staff performance, addressed quality gaps, and maintained health and safety compliance. Regularly acted as Shift Operations Manager and adapted to changing operational demands under tight deadlines.

• Planned ahead to prevent issues and maintained efficient daily workload allocation
• Coached and motivated teams to meet company targets and customer expectations
• Communicated across departments and supported stakeholders to ensure operational success
• Oversaw resource management, new process implementation, and accurate daily reporting
• Ensured warehouse security, safety, and full regulatory compliance