Adam Korb
Essex,United Kingdom
Summary
Results-oriented IT professional with expertise in troubleshooting technical issues and strong communication skills. Proven analytical abilities and a collaborative approach to problem-solving. Committed to enhancing the efficiency and support of IT systems in any role.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
IT Support Assistant
EGI Homecare Ltd
04.2023 - 12.2025
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
- Quickly diagnosed and resolved hardware and software issues, effectively tackling complex technical challenges.
- Conducted staff training sessions, enhancing overall IT literacy within the company.
- Set up user accounts and permissions for secure access control.
- Built an Access database for document control, which automatically emailed members of staff when documents went out of date.
- Sourced new equipment and software tools to meet organisational needs.
- Collaborated on team projects to deliver results under tight deadlines.
- Streamlined technical processes by creating comprehensive documentation.
- Researched tech trends and issues to inform business planning.
- Supported disaster recovery processes and maintained robust backups.
IT Support Assistant
PMS International
02.2023 - 04.2023
- Provided remote setup and support for hardware and software to ensure smooth operations in a fast-paced environment.
- Improved system efficiency by conducting regular software updates and patches.
- Troubleshot and maintained PCs, laptops, printers, and VoIP systems, improving overall system performance and user satisfaction.
- Administered Google Workspace and Active Directory for effective user account management and support.
- Maintained up-to-date electronic records to facilitate asset management and maintenance schedules.
Service Desk Analyst
NHS
04.2022 - 01.2023
- Provided remote technical support for users, managing account issues such as password resets and account unlocks.
- Diagnosed and resolved Microsoft Office 365 issues while following ITIL-based escalation processes.
- Created new user accounts and effectively closed up to 35 support tickets daily, boosting team productivity.
- Worked closely with team members to troubleshoot complex hardware and software problems, enhancing overall service delivery.
- Assisted users with hardware setup, ensuring seamless work experience.
- Established positive working relationships through excellent communication skills.
Full time Father
Myself
10.2019 - 04.2022
- Supported daily responsibilities while caring for my autistic children, developing strong emotional intelligence to address diverse needs.
- Established a home lab with virtual machines to deepen understanding of Active Directory, Group Policy, and server configurations.
- Achieved MS-900 certification, showcasing foundational knowledge in Microsoft 365.
Fabricator
Ipeco Holdings Ltd
08.2015 - 10.2019
- Conducted thorough quality assurance checks on completed work to maintain high standards.
- Followed strict guidelines, achieving exceptional accuracy in measurements and cuts.
- Led a small team during night shifts, coordinating tasks and ensuring smooth operations.
- Ensured safety standards with regular maintenance of fabrication tools and equipment.
- Adapted quickly to new fabrication methods as per evolving industry trends and technologies.
- Completed projects on time by prioritising tasks effectively.
- Communicated effectively across teams for optimal workflow efficiency.
- Wiped out rough spots using portable grinders, hand files and scrapers.
Sales assistant
The Factory Shops
05.2009 - 08.2015
- Collaborated effectively with team members to meet sales targets.
- Offered personalised shopping advice to enhance customer experiences.
- Trained new staff members, fostering a supportive working environment.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Utilised precision equipment for accurate key cutting and duplication.
Education
GCSE -
Royal Liberty Grammar School
Romford 09.1998 - 06.2003
Animal Science
South Essex College
Southend-on-Sea 09.2003 - 06.2005
Microsoft 365 Certified - Fundamentals
12.2021 - 12.2021
Skills
- Technical Troubleshooting
- Microsoft Office Suite
- Service-Oriented mindset
- Problem Diagnosis
- Emotional Resilience
- Empathy for user frustrations
- Interpersonal Skills
- Technical Ability
- Database administration
- Customer support
- TCP and IP understanding
- Windows Server Operating Systems
Affiliations
- Gardening
- Camping
- Boardgames
- Gaming
Accomplishments
Received an award for exceptional customer services from the NHS.
Timeline
IT Support Assistant
EGI Homecare Ltd
04.2023 - 12.2025
IT Support Assistant
PMS International
02.2023 - 04.2023
Service Desk Analyst
NHS
04.2022 - 01.2023
Microsoft 365 Certified - Fundamentals
12.2021 - 12.2021
Full time Father
Myself
10.2019 - 04.2022
Fabricator
Ipeco Holdings Ltd
08.2015 - 10.2019
Sales assistant
The Factory Shops
05.2009 - 08.2015
Animal Science
South Essex College
09.2003 - 06.2005
GCSE -
Royal Liberty Grammar School
09.1998 - 06.2003