ADAM KETLEY
Colchester,United Kingdom
Summary
Accomplished Insurance and Reinsurance Placement and Contract Handler, with a drive to be consistent and build growing relationships with colleagues, peers and stakeholders. Deliver work to regulatory standard that are accurate and completed right first time, meet deadlines and maintain composure to handle multiple Client Accounts during busier periods. Adhere to audit and compliance standards with regular pass awards for detailed and appropriate logging of Compliance evidence and documentation.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Placement Support Handler
Gallagher Re
Ipswich, Suffolk
01.2021 - Current
- Achieved client satisfaction by managing key accounts effectively.
- Assured timely delivery of products and services to meet customer expectations.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Provided training to new staff members imparting necessary skills and knowledge about processes and best practices within the department.
- Handled queries from clients, providing prompt responses.
- Carried out administrative tasks efficiently, maintaining an organised work environment.
- Conducted thorough risk assessment before issuing policies, minimising company losses.
- Successfully delivered on tasks within tight deadlines.
- Oversaw daily operations to achieve high productivity levels.
- Managed client accounts whilst ensuring excellent customer service.
- Produced comprehensive reports to communicate audit findings effectively.
Insurance Consultant
Direct Line Group
Ipswich, Suffolk
11.2016 - 01.2021
- Managed policy renewals to ensure continuous coverage.
- Achieved sales targets through proactive customer engagement.
- Handled customer complaints tactfully, restoring faith in services provided.
- Boosted client satisfaction through timely response to enquiries.
- Collaborated with underwriters for precise risk assessment.
- Maintained high standards of customer service by building relationships with clients.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
- Processed customer instructions for policy amendments.
- Communicated with customers to determine policy limits and degree of risk.
- Verified transaction details for correctness and completeness before entry into system.
- Reduced errors in customer billing, enhancing customer satisfaction rates.
- Managed contract s efficiently, ensuring timely renewals and amendment s when necessary.
- Upsold additional products and services after identifying customer needs and requirements.
Waiter / Barman
The Boathouse Restaurant
Dedham, Essex
12.2015 - 11.2016
- Managed table settings for optimal dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Liaised with kitchen staff for prompt order delivery to customers.
- Remained calm under pressure, ensuring better performance during peak hours.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
- Stayed up to date on menu changes to accurately answer customer queries.
Education
A-Levels - Business Studies
Colchester Sixth Form College
Colchester 09.2014 - 06.2016
A-Levels - Psychology
Colchester Sixth Form College
Colchester 09.2014 - 06.2016
A-Levels - Sport and PE
Colchester Sixth Form College
Colchester, Essex 09.2014 - 06.2016
A-Levels - Sports Coaching and Development
Colchester Sixth Form College
Colchester 09.2015 - 06.2016
Skills
- Client account management
- Policy renewals
- Customer engagement
- Time management
- Attention to detail
- Client account servicing
- Data handling and processing
- Receipt and payment analysis
Accomplishments
CERT CII Completion
Affiliations
Very passionate about Football and Running for overall personal health, as well as challenging myself with quizzes and tests
Timeline
Placement Support Handler
Gallagher Re
01.2021 - Current
Insurance Consultant
Direct Line Group
11.2016 - 01.2021
Waiter / Barman
The Boathouse Restaurant
12.2015 - 11.2016
A-Levels - Sports Coaching and Development
Colchester Sixth Form College
09.2015 - 06.2016
A-Levels - Business Studies
Colchester Sixth Form College
09.2014 - 06.2016
A-Levels - Psychology
Colchester Sixth Form College
09.2014 - 06.2016
A-Levels - Sport and PE
Colchester Sixth Form College
09.2014 - 06.2016
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