Adam Kelly

In My current role as a full-time customer host, I work a variety of shifts within the mixed link. This variety has allowed me to work with other colleagues who are either on permanent earlies/ lates as well as other crews from around the network. This has given me further insight into how the catering side of GWR works, as well as showing me the correct procedure and the high standards that we should all be delivering in regards to safety and customer service

In my previous role as a weekend host I was responsible for providing a safe and welcoming environment for those travelling onboard, I did this in several different ways , firstly by offering a catering service in line with Gwr's food safety standards, secondly by always being open , polite and approachable to customers. Thirdly,I did this by always an observing the situation so I can always be ready to offer help. During my time as a weekend host I have gained a wide experience from working services that have run smoothly to working during disruption from trackside fires , to floods , to power lines coming down. Each of these situations has provided me with further experience to do better at my job.

• I was responsible for managing other staff members, coordinating deliveries and ensuring positive customer experiences
• I interacted with a high-volume of customers, while at Caffe Nero, I was frequently required to make drinks for more than one person at once
• Despite this, I always provided a uniformly friendly and courteous service
• In my role as a shift leader at Caffe Nero, I was responsible for the running and management of the store during my shifts
• This included directing staff and helping train team members in customer service and upselling
• I have experience with the NCR Silver POS and cash management system
• I have experience working to, and exceeding, upselling targets set by the restaurant management

• I was responsible for the running and management of the store during my shifts
• This includes directing staff and helping train team members in customer service and upselling

• I volunteered as a part-time tutor with NoFit State Circus, teaching circus skills to 4-to-8 year olds