Adam Jones

• I was based in the company's Stockton office within the network connections team, which deals with customer requests.
• My duties included entering application details, printing off records and programming requests alongside employees in different departments.
• I was also able to visit a few sites where work was taking place and meet some customers.

• This was a temporary role in the busy pre-Christmas period.
• I worked as a personal shopper, which was a fast-paced activity working to targets using scanner equipment to fulfil orders.
• I also carried out other duties including checking stock, shelf stacking and dealing with customer enquiries.

In this role, my workload varies from financial, customer service & commercial tasks:

• Using financial systems to process contractor & supplier payments
• Processing purchase orders
• Reconciling accounts with contractors, often clashing multiple sets of data using excel features such as vLookup
• Resolving financial queries on both internal project budgets & external contractor invoices/ applications for payment
• Ordering goods & services from suppliers
• Being the first point of contact for financial queries & liaising with both internal & external departments to resolve them
• Assisting our commercial department with financially closing contracts
• Assisting with customer communications via E-mail, SMS & written letters
• Assisting with process improvement & creating training guides