Adam Jones

• Investigated and resolved issues with transport services.
• Managed and motivated high-performing teams for successful KPI attainment.
• Strategically scheduled and managed 350+ staff members, maintaining high-performing business operations.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Led overall direction, coordination and evaluation of department functions.
• Noted employee absences and grievances, and improved team development and performance with right training.
• Streamlined processes to improve and optimise office operations.

• Completed opening and closing procedures each day.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Oversaw daily store cleaning and general store maintenance to keep high company standards.
• Maintained strong partnership with Operations Manager to keep alignment and timely communication.
• Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.

• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Maintained knowledge of products and features to provide recommendations to customers.
• Updated product labelling and pricing to reflect discounts and offers.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

English Literature - B

Physical Education - B

English Language - B

Geography - B

Mathematics - B

Design Technology - C

Double Science - C

ICT - B