Adam Johnston
Belfast,Down
Summary
I am a highly energetic and self-motivated professional known for my exceptional interpersonal and communication skills. These skills enable me to swiftly build trust and rapport with individuals, and as a team member, at all levels. I possess outstanding organizational capabilities and excel both as an independent contributor and a collaborative team player. My reputation is built upon honesty, dedication, trustworthiness, and a strong work ethic. In my professional journey, I am committed to consistently exceeding customer expectations by delivering exceptional service. Currently, I am actively seeking to progress in my current field within Intelling.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work history
Coach
Intelling Ltd
Belfast, Down
10.2022 - Current
- Assigned training exercises and skill assessments to newly hired employees.
- Successfully obtained clearance to contribute to an FCA-regulated campaign, demonstrating a commitment to maintaining the highest standards of compliance and ethics in financial services.
- Identified skills and knowledge gaps, tailoring workshops appropriately.
- Established positive relationships with clients by going extra mile to build rapport.
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Participated in staff meetings to discuss new developments within the campaign.
- Demonstrated effective leadership by mentoring and guiding a team of agents, ensuring the accurate and compliant execution of their tasks.
Insurance Sales Agent
Intelling Ltd
Belfast, Down
10.2022 - Current
- Recorded and processed customer data accurately.
- Transferred customer calls to respective department to address specific issues.
- Skilfully guided customers through the process of establishing new policies, ensuring a smooth and efficient experience.
- Demonstrated strong problem-solving skills by efficiently resolving customer issues during their medical screening process, ensuring their satisfaction.
- Effectively handled a variety of customer queries and concerns, ensuring a seamless and informative experience during the quoting process.
- Adhered to company policies and industry regulations, ensuring that all customer interactions were conducted in a compliant and ethical manner.
- Consistently met or exceeded Key Performance Indicators (KPIs)
- Effectively managed and de-escalated tense situations, turning challenging interactions into opportunities for customer satisfaction.
Car Sales Executive
Mervyn Stewart
Bangor, Ards and North Down
03.2021 - 09.2022
- Gained practical experience closing sales in face-to-face environment.
- Nurtured rapport with customers to improve likelihood of future sales.
- Processed client orders to guarantee prompt delivery of purchased units.
- Promoted culture of first-class customer service to help drive return custom and word-of-mouth marketing.
- Engaged customers using up-to-date knowledge on product accessories, prices and key features.
- Provided post-sales services to offer follow-up support and collect customer feedback.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
- Helped to set up showrooms and displays to wow customer and visitors.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Met sales targets consistently to drive revenue increase.
HMPO Customer Service Advisor
Teleperformance UK
Bangor, Ards and North Down
02.2017 - 03.2021
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Proficiently corresponded with clients, promptly delivering the information and solutions they sought via email.
- Expertly facilitated secure financial transactions by accepting debit and credit card payments, ensuring accuracy and efficiency in customer interactions.
- Managed high-volume customer queries simultaneously via email and online chat through effective multitasking.
- Recorded and processed customer data accurately.
- Established positive relationships with clients by going extra mile to build rapport.
- Transferred customer calls to respective department or personnel to address specific issues.
Quality Control with Supervisor Duties
John Dory's
Newtownards, Down
10.2017 - 01.2019
- Prepared fresh, enjoyable breakfasts, lunches, afternoon teas and dinners for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Mentored staff in food preparation and storage best practices.
- Briefed teams on menu changes, daily specials and out-of-stock items.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Educated customers on promotions, offers and special events to enhance product sales.
- Checked notes carefully to spot counterfeit currency.
- Consistently managed and safeguarded substantial monetary assets by performing end-of-day deposits to a secure location, ensuring the integrity and safety of financial resources.
Education
A-Levels - Business Studies
09.2016 - 09.2018
GCSEs - ICT
09.2013 - 09.2015
GCSEs - English
09.2013 - 09.2015
GCSEs - Maths
09.2013 - 09.2015
GCSEs - Science (Double Award)
09.2013 - 09.2015
Occupational Studies
09.2013 - 09.2015
Skills
- Effective communication
- Ability to work as a Team Member
- Leadership
- Decision making
- Project Management
- Stakeholder engagement
- Self-motivated
- Mentoring and coaching
- Proficient in Microsoft Office
- IT Literate
- Content Creation
- Time Management
- Ability to Prioritise Tasks
Timeline
Coach - Intelling Ltd
10.2022 - Current
Insurance Sales Agent - Intelling Ltd
10.2022 - Current
Car Sales Executive - Mervyn Stewart
03.2021 - 09.2022
Quality Control with Supervisor Duties - John Dory's
10.2017 - 01.2019
HMPO Customer Service Advisor - Teleperformance UK
02.2017 - 03.2021
Strangford Integrated College - A-Levels, Business Studies
09.2016 - 09.2018
Strangford Integrated College - GCSEs, ICT
09.2013 - 09.2015
Strangford Integrated College - GCSEs, English
09.2013 - 09.2015
Strangford Integrated College - GCSEs, Maths
09.2013 - 09.2015
Strangford Integrated College - GCSEs, Science (Double Award)
09.2013 - 09.2015
Strangford Integrated College - , Occupational Studies
09.2013 - 09.2015