Adam Ibrahim
Hayes,Middlesex
Summary
Dedicated professional with a strong foundation in customer service, client care, and sales support, complemented by exceptional communication skills and a proven ability to solve problems effectively. Adept at strategic planning, teamwork, and collaboration, with a disciplined approach to time management and adaptability in dynamic environments. Demonstrates a commitment to health and safety awareness while excelling in goal setting and personal development to drive organisational success.
Overview
1
1
Certification
Work history
Airport retail
36T
London Heathrow
- Delivered excellent customer service, building strong client relationships.
- Managed customer queries to improve overall service experience.
- Ensured timely delivery of services and products as per customer requirements.
- Prioritised tasks effectively for optimised workflow and time management.
- Improved customer satisfaction with proactive problem-solving approach.
Self-taught
Barber
- Demonstrated self-motivation and commitment to learning barbering skills
- Maintained high hygiene and safety standards
- Provided personal haircuts tailed to each client’s style
- Built strong client relationships through friendly service and consistency
- Gave professional advice on hair care products, and suitable styles based on experience and self-taught knowledge
- Showcased creativity, precision and strong attention to detail in every cut.
- Promoted barbering services using social media platforms
- Maintained consistency by posting regular content, engaging with followers and using trending hashtags
- Networked within the local community to gain new business.
Volunteer Customer Service/Sales Assistant
Kassam Car Sales
Hayes, Middlesex
- Greeted customers on arrival and created a friendly, welcoming atmosphere in the showroom
- Listen to customer needs and guided them towards their perfect everyday drive
- Supported sales staff by preparing paperwork, booking test drivers and organizing customer appointments
- Ensured the showroom was clean, well-presented and aligned with the company brand standards
Volunteer Assistant/Co-Ordinator
Station Cars
Hayes, Assistant
- Managed daily taxi bookings, ensuring timely pickups and drop-offs for customers
- Communicated effectively with drivers to assigns jobs based on location, availability and urgency
- Monitored driver routes and updated customers on arrival times or delays
- Entered booking details accurately into the system and maintained organized records
- Handled complaints professionally and ensured a positive customer experience
- Managed cash handling, fare calculations and payment confirmations when required
- Supported dispatch operation during busy period by prioritizing urgent calls
- Provided updates to management about driver performance, customer feedback, and operational issues
- Helped keep the taxi office organized, clean and running efficiently
Receptionist
Muscle Massacre
Maindenhead
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
Education
AS Level Business -
Rosedale College
Hayes, MiddlesexGCSES - undefined
Rosedale College
Hayes, MiddlesexSkills
- Customer Service
- Client Care
- Problem Solving
- Communication Skills
- Teamwork & Collaboration
- Time management
- Sales Support
- Health & Safety Awareness
- Strategic Planning
- Discipline
- Adaptability
- Goal setting and personal development
Hobbies & Interests
I have a strong passion for barbering, which I’ve taught myself through consistent practice and dedication. I enjoy learning new techniques, keeping up with modern styles. Barbering is something I take pride in, and it allows me to express my creativity while improving my skills. It’s a hobby that motivates me to keep growing and developing both personally and professionally.
Certification
Automatic Driving Licence
Experience
Rosedale College, Volunteer Event Manager, Hayes, Middlesex, 2025-06, 2025-07, Developed detailed event plans, timelines, budgets, and schedules, Prepared and managed event budgets, Conducted risk assessments and ensured safety protocols were followed, Led and organized team members effectively, Assisted clients with budget planning, venue setup, and package choices, Designed event layouts to meet client goals, Gathered and analyzed client feedback for future improvements
Timeline
GCSES - undefined
Rosedale College
Airport retail
36T
Self-taught
Barber
Volunteer Customer Service/Sales Assistant
Kassam Car Sales
Volunteer Assistant/Co-Ordinator
Station Cars
Receptionist
Muscle Massacre
AS Level Business -
Rosedale College