Adam Holden

Promoted within two and a half years for exceptional performance in sales, with expanded responsibilities and client-facing engagement.

• Successfully transitioned from a desk-based role to field sales, utilizing a strong foundation of telesales experience to manage a North West territory with daily client visits.
• Focused on driving high-value business opportunities, working closely with new prospects while maintaining and expanding relationships with existing clients.
• Delivered impactful product demonstrations, showcasing technical expertise and value propositions tailored to client needs.
• Cultivated long-term client relationships, negotiating and closing high-value deals to contribute significantly to business growth.
• Stayed well-informed on emerging trends and innovations in multiple sectors, including Internet technologies, Cybersecurity, Digital Telephony, and Mobile, ensuring up-to-date knowledge to best advise clients.

• Sold a wide range of BT products (broadband, Leased Lines, Security, Digital Calling, Mobile) as an officially licensed franchisee.
• Managed both new and existing key accounts, providing tailored solutions that increased repeat business and client retention.
• Focused on outbound business development (circa 90% of working hours), generating new opportunities and maintaining client relationships via inbound and outbound channels.
• Led small teams in a senior role, driving larger revenue agreements and refining sales leadership skills.
• Proficient in CRM systems to track interactions, manage portfolios, and generate quotations and business documentation.
• Collaborated with field agents to generate high-quality leads and assist in closing key deals.

Promoted to a key role at THG, focusing on client relations, sales, and operational efficiency to drive brand success.

• Managed relationships with THG’s partner clients, overseeing brand processes, training, and image to ensure alignment with company standards.
• Played a key role in upselling high-value products and services over the phone, refining sales techniques and client engagement strategies.
• Analyzed data to derive actionable insights, identify operational inefficiencies, and recommend improvements to enhance performance.
• Managed project timelines and workflows, ensuring deadlines were met and processes adjusted as necessary to optimize delivery.
• Trained new and existing staff on company procedures, services, and best practices to ensure consistency and operational excellence.