Summary
Overview
Work History
Education
Skills
Timeline
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Adam Hay

Stoke-On-Trent,Cheshire

Summary

Experience in sales, business development, and trade partner management, particularly in the construction industry. Currently managing a network of trade partners, focusing on building relationships, providing training, and supporting partner growth using CRM tools. Involved in competitor analysis and market research to stay competitive.

Previous roles include working in customer service for storage solutions and in sales for retail and office space, gaining experience in customer relationship management and sales strategy.

Experienced in B2B relationship management and field-based sales, regularly visiting trade partners and potential clients to support their growth. Demonstrated adaptability by succeeding in a business development role within a new industry, showcasing the ability to quickly learn and thrive in different environments.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Business development manager

Milwood Group
Rochester, Medway
07.2024 - Current
  • Trade partner development – Build and maintain strong relationships by understanding individual business models, identifying growth opportunities, and supporting increased annual spend in line with company targets.
  • Network expansion – Identify and pursue new trade partner opportunities to drive business growth and increase market reach.
  • Strategic partner support – Provide regular updates, training, and tailored assistance to ensure satisfaction, loyalty, and ongoing success.
  • Internal collaboration – Support the Managing Director and Senior Commercial Executive with key projects, contributing to commercial strategy and execution.
  • Product & sales training – Deliver engaging product education and targeted sales technique training to equip trade partners for success.
  • CRM management – Utilise Zoho CRM to oversee partner relationships, automate outreach, and track performance insights.
  • Competitor analysis – Conduct detailed research and benchmarking to inform product positioning, pricing strategies, and partner communications.
  • Cross-functional coordination – Collaborate with internal teams to resolve partner issues efficiently, ensuring a smooth and professional experience.
  • B2B engagement – Develop and manage business-to-business relationships across the UK, offering consultative support and strategic input.
  • Field-based sales – Travel regularly to meet with potential, new, and existing trade partners, providing face-to-face support and uncovering growth opportunities.

Customer advisor

The Storage Team
Winsford, Cheshire
07.2023 - 07.2024
  • Provided tailored support and guidance to customers seeking storage, retail, and office space, ensuring their individual business needs were met.
  • Proactively sold space solutions, including flexible retail units and office lettings, contributing to occupancy and revenue targets.
  • Managed inbound enquiries, arranged viewings, and supported clients throughout the onboarding and move-in process.
  • Maintained accurate records and booking systems, ensuring clear communication between departments and a seamless customer journey.
  • Built strong rapport with clients, consistently delivering professional service and identifying opportunities to upsell or cross-sell additional services.
  • Collaborated closely with the wider team to meet monthly sales targets and uphold high service standards.

Warehouse operative

B&M
Middlewich, Cheshire East
09.2021 - 06.2023
  • Demonstrated a strong work ethic by consistently meeting productivity targets, handling multiple tasks simultaneously, and ensuring timely and accurate order fulfilment in a fast-paced environment.
  • Voluntarily took on additional responsibilities by becoming a Fire Marshal, showcasing leadership skills and a proactive approach to workplace safety and team wellbeing.
  • Took ownership of problem-solving when issues arose, ensuring minimal disruption to workflow and demonstrating my ability to resolve challenges quickly and effectively.

Education

Bachelor of Science - computer science

Keele University
Keele
09.2021 - 08.2024

Skills

  • Work Ethic
  • Time Management
  • Accuracy
  • Strategic prospecting
  • Proactivity
  • Adaptability
  • B2B client management
  • Resilient to pressure

Timeline

Business development manager

Milwood Group
07.2024 - Current

Customer advisor

The Storage Team
07.2023 - 07.2024

Warehouse operative

B&M
09.2021 - 06.2023

Bachelor of Science - computer science

Keele University
09.2021 - 08.2024

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Adam Hay