Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Certification
Languages
References
Timeline
Generic

Adam Hanslod

Leicester

Summary

Detail-oriented professional with expertise in customer service, hospitality, and customer satisfaction, complemented by strong skills in MS Office, Excel, and customer relationship management software. Demonstrates exceptional leadership, teamwork, and problem-solving abilities. Adept at adapting to dynamic environments with flexibility and initiative, ensuring professionalism and continuous learning to drive organisational success.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Front of house

Amoura Leicester
01.2024 - 06.2025
  • Provided exceptional customer service by greeting guests and ensuring their needs were met
  • Handled reservations and seating arrangements to optimize guest flow and minimize wait times
  • Maintained strong menu knowledge to answer questions and offer tailored recommendations
  • Accurately took orders, carefully noting dietary requirements, while upselling specials and promotions
  • Collaborated with team members to maintain a clean, safe, and welcoming environment
  • Communicated effectively with staff to ensure smooth service and guest satisfaction
  • Supervised front of house operations, maintaining smooth day-to-day running.
  • Skilfully executed Front of House duties, including check-in, food recommendations and bookings.
  • Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
  • Gained experience in all restaurant activities, including waiting, bar and front of house.
  • Ensured smooth operations by effectively managing front of house duties.
  • Coordinated with front of house manager to optimise restaurant operations.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided outstanding front of house customer service by surpassing customer expectations with excellent care and attention to detail.

Production Operative

Geary’s Bakery
05.2023 - 12.2023
  • Operated machinery safely in accordance with standard operating procedures and safety regulations
  • Identified potential malfunctions and performed routine maintenance to prevent breakdowns
  • Conducted quality control checks to ensure products met required standards
  • Focused on efficiency to minimize downtime and maximize productivity
  • Worked collaboratively with team members to meet production targets
  • Demonstrated flexibility and a commitment to continuous learning and improvement
  • Conducted basic repairs on machinery, increasing operational uptime.
  • Monitored quality control processes to ensure customer satisfaction.
  • Ensured product quality by conducting regular checks and adjustments.
  • Handled raw materials, prepared for production process.
  • Maintained a clean work environment, promoting overall well-being of staff.

Team member/ Team leader

La Maison
12.2021 - 12.2022
  • Delivered excellent customer service to ensure a positive and welcoming experience
  • Collaborated effectively with team members to meet shared goals through strong communication
  • Took responsibility for completing tasks promptly and to a high standard
  • Applied problem-solving skills to handle unexpected situations in a dynamic environment
  • Adapted quickly and showed initiative when dealing with diverse customer needs
  • Maintained a polite, respectful, and professional approach at all times
  • As team leader, delegated tasks and ensured team members were equipped with the necessary skills to perform their roles effectively
  • Maintained high standards of food hygiene, securing customer trust.
  • Facilitated customer relations for increased brand loyalty.
  • Displayed teamwork skills to improve overall productivity.
  • Provided excellent customer service to enhance business reputation.
  • Managed cash register transactions for accurate record keeping.
  • Handled difficult customers, resulting in conflict resolution.

Delivery Driver

Uber Eats
04.2021 - 12.2021
  • Ensured efficient and timely delivery of goods to designated locations
  • Provided excellent customer service by handling inquiries and resolving concerns professionally
  • Communicated effectively with dispatchers and customers regarding delivery updates or issues
  • Demonstrated adaptability and problem-solving skills in dynamic, fast-paced situations
  • Maintained attention to detail to ensure accuracy in deliveries and documentation
  • Reduced fuel costs with efficient route planning.
  • Coordinated delivery schedules for optimum time management.

Football Coach

School
08.2016 - 06.2018
  • Interacted with children, parents, and fellow coaches, enhancing teamwork and communication skills
  • Developed strong interpersonal skills through regular engagement with different individuals
  • Maintained organization by cleaning up and collecting equipment after practice
  • Gained a sense of responsibility and attention to detail through post-session duties

Education

Level 2 - Business Administration

Morley College London
04.2025 - 06.2025

GCSEs - English, Mathematics

Imam Muhammed Adam Institute
08.2011 - 07.2016

Islamic theology - Theology

Imam Muhammed Adam Institute
08.2016 - 03.2018

Skills

  • MS Office
  • Excel
  • Outlook
  • Social Media
  • Good verbal communication
  • Leadership
  • Teamwork
  • Collaboration
  • Problem solving
  • Flexibility
  • Adaptability
  • Initiative
  • Customer service
  • Customer satisfaction
  • Hospitality
  • Professionalism
  • Continuous learning
  • Organization skills
  • Customer relationship management software
  • Employee schedule management

Custom

  • Reading and writing
  • Playing football
  • Going to the gym
  • Spending time with family
  • Playing pool with friends

Affiliations

  • Football
  • Excercise

Certification

Level 2 Business Administration

Languages

English
Fluent
Urdu
Intermediate
Hindi
Intermediate
Gujarati
Intermediate

References

References available upon request.

Timeline

Level 2 - Business Administration

Morley College London
04.2025 - 06.2025

Front of house

Amoura Leicester
01.2024 - 06.2025

Production Operative

Geary’s Bakery
05.2023 - 12.2023

Team member/ Team leader

La Maison
12.2021 - 12.2022

Delivery Driver

Uber Eats
04.2021 - 12.2021

Football Coach

School
08.2016 - 06.2018

Islamic theology - Theology

Imam Muhammed Adam Institute
08.2016 - 03.2018

GCSEs - English, Mathematics

Imam Muhammed Adam Institute
08.2011 - 07.2016

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Adam Hanslod