Adam Hammond
Twickenham,Richmond upon Thames
Summary
Detail-oriented professional with expertise in data organisation and management within healthcare settings. Proficient in Microsoft Office and skilled in client relations and written correspondence. Committed to maintaining GDPR compliance and enhancing operational efficiency through effective teamwork and communication.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
GP Assistant
The Isleworth Practice
Isleworth, Hounslow
09.2023 - Current
- Completed paperwork to meet NHS guidelines while maintaining accuracy and efficiency.
- Collaborated with healthcare professionals to enhance patient care.
- Ensured confidentiality of patient records, fostering trust within clinic.
- Supported administrative tasks to alleviate workload stress among staff members.
- Compiled data for reports, contributing to informed decision-making.
Senior Receptionist
The Isleworth Practice
Isleworth, Hounslow
07.2022 - 09.2023
- Streamlined administrative procedures for improved operational efficiency by 20%.
- Facilitated effective communication by liaising between various departments within the organisation.
- Provided support to management team by preparing reports and documents as needed.
- Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
- Greeted guests upon arrival, creating a friendly atmosphere from the first point of contact.
- Assisted visitors with directions or any other queries, promoting a welcoming environment.
- Enhanced customer satisfaction with exceptional telephone etiquette and professional in-person communication.
Receptionist
The Isleworth Practice
Isleworth, Hounslow
07.2021 - 07.2022
- Managed office supplies inventory to avoid shortage or wastage of resources.
- Facilitated client satisfaction through professional handling of complaints and feedback expediently.
- Fostered positive working environment through polite reception of visitors and efficient handling of their requests.
- Streamlined office workflow by managing and distributing information.
- Facilitated efficient communication for smoother business operations by answering phone calls, emails, and other inquiries, sometimes in excess of 150 per day.
- Handled incoming post, ensuring timely distribution to relevant parties.
- Scheduled appointments effectively to avoid conflicts or overlaps.
Administrator
The Argyle Health Group
Hanwell, Ealing
12.2018 - 08.2020
- Streamlined office operations by implementing efficient administrative procedures.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Improved record keeping system which contained >15,000 records, with attention to detail and thoroughness.
- Increased efficiency of document retrieval with a well-organised filing system.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
Education
A-Levels - Performing and Production Arts
Richmond upon Thames College
Twickenham 09.2016 - 07.2018
GCSEs - Mathematics, English Literature, English Language, Religious Studies, Drama, Art, Additional Science
The Bishop Wand Church of England School
Sunbury-on-Thames, Surrey 09.2011 - 07.2016
Skills
- Patience and diplomacy
- Data inputting
- Customer relationship management systems
- Knowledge of GDPR compliance
- Flexibility in task handling
- Time management mastery
- Database management
- Microsoft Office proficiency
- Written correspondence
- Document preparation
- Data organisation
- Client relations
References
References available upon request.
Timeline
GP Assistant
The Isleworth Practice
09.2023 - Current
Senior Receptionist
The Isleworth Practice
07.2022 - 09.2023
Receptionist
The Isleworth Practice
07.2021 - 07.2022
Administrator
The Argyle Health Group
12.2018 - 08.2020
A-Levels - Performing and Production Arts
Richmond upon Thames College
09.2016 - 07.2018
GCSEs - Mathematics, English Literature, English Language, Religious Studies, Drama, Art, Additional Science
The Bishop Wand Church of England School
09.2011 - 07.2016
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