Summary
Overview
Work History
Education
Skills
Certification
Additional Work Experience
Timeline
Generic

Adam Graham

Belfast

Summary

Hospitality professional with a deep passion for creating exceptional guest experiences in high-volume hotel and restaurant settings, currently completing a BSc in International Hospitality and Events Management. Driven by a commitment to service excellence, I thrive in fast-paced environments where leadership, teamwork, and attention to detail are essential. With a strong background in team leadership, guest satisfaction, financial operations, and event coordination, I take pride in fostering a welcoming atmosphere that exceeds expectations. Dedicated to ethical leadership and operational efficiency, I am eager to bring my enthusiasm, expertise and willingness to learn to the INSPIRE Leadership Development Program at Fairmont Hotel Vancouver, contributing to a culture of excellence and innovation in hospitality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Hastings Hotels
09.2023 - Current
  • Led breakfast and dinner service for up to 450 guests daily in Northern Ireland’s busiest hotel.
  • Trained and mentored front-of-house staff, ensuring high-performance service culture.
  • Assisted with financial management, tracking KPIs (labour costs and revenue forecasting).
  • Handled large group bookings and Christmas pre-orders, ensuring seamless operations.
  • Resolved guest inquiries and complaints professionally, enhancing guest satisfaction scores.

Senior Team Member

Greggs
02.2022 - 05.2023
  • Managed daily operations, overseeing a team to maintain efficient workflow and high service standards.
  • Ensured strict compliance with food safety and health regulations.
  • Trained new employees in customer service, inventory management, and operational standards.
  • Maintained high sales performance and customer satisfaction, contributing to store success and good reviews
  • Helped maintain a level of stock variation at 5% or below.

Supervisor

Londonderry Arms Hotel
08.2021 - 07.2022
  • Supervised restaurant and bar service, ensuring smooth daily operations.
  • Assisted with guest check-ins and reservations of groups of up to 50, enhancing front-desk efficiency.
  • Developed team members through training in service excellence and product knowledge.
  • Assisted in event coordination for weddings, corporate gatherings, and private functions of up to 150 guests.

Education

Bachelor of Science - International Hospitality And Events Management

University of Ulster
Belfast, United Kingdom
06-2025

Skills

    ✔ Leadership & Team Supervision
    ✔ Guest Experience & Service Excellence
    ✔ Financial Management (Labour Cost, Forecasting, End of Day Financials)
    ✔ Staff Training & Performance Development
    ✔ Problem-Solving & Conflict Resolution
    ✔ High-Volume Restaurant & Event Operations
    ✔ Compliance & Recruitment Processes
    ✔ Wine & Beverage Knowledge (WSET Level 1)

Certification

WSET (Level 1)


Additional Work Experience

Recruitment Consultant Intern, Evolve Hospitality

London, United Kingdom June 2023 - August 2023


Camp Program Coordinator, Easter Seals Camp Winfield

Kelowna, BC June 2024 - August 2024

Timeline

Restaurant Supervisor

Hastings Hotels
09.2023 - Current

Senior Team Member

Greggs
02.2022 - 05.2023

Supervisor

Londonderry Arms Hotel
08.2021 - 07.2022

Bachelor of Science - International Hospitality And Events Management

University of Ulster

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Adam Graham