Adam Gombos

• Ensuring Viator maintains a competitive product offering within my assigned region, Italy
• Supporting multiple Destination Managers by researching market trends and competitor offerings to identify opportunities for growth or acquisition
• Developed strong relationships with key Viator partners in my region to drive business growth
• Contributing to broader supply initiatives, collaborating with internal teams beyond my primary region to support company goals and KPIs
• Assisting in training of new team members by streamlining the onboarding process of system access and conducting shadowing sessions to ensure a smooth transition
• Represented Viator at trade shows and industry events on several occasions, strengthening brand presence and fostering industry and supplier relationships

• Account Management
• New artist / label onboarding and management
• Music library operations including metadata edits, takedowns, approvals and rejections
• Music distribution, ingestion and delivery of new or re-releases to DSPs covering the entirety of UK & Ireland markets
• Responsible for drafting contracts, copyright and sampling agreements, DSP guidelines
• Organic talent discovery, pitching to artist partnerships, promo and marketing teams
• Building and maintaining relationships with inernal and external clients
• Quality control and maintaining music industry best practices
• Product management, supporting product, policy and new feature development
• Provide product training to reports and new hires in all global markets and points person for testing of new product feature rollouts

• Responsible for the content safety of TikTok Livestreams, ensuring their legal compliance covering all English speaking regions globally
• Responsible for developing, maintaining and implementing Community Content Security Standard
• Engaging in the improvement and operation strategies of Content Management System
• Coordinating with supervising departments to timely deal with contents violating our community regulation, and to update operation standards

• Client/customer management and onboarding
• Resolving and arbitrating guest and accommodation complaints, escelations, relocations, misconducts, special requests, modifications, cancellations
• B2B, B2E and internal stakeholder communication via phone and email as well as the internal ticketing system Salesforce
• Achievements: - I consistently exceeded every KPIs in all 4 areas: volume (200 items per week), customer satisfaction (over 98%), quality (100%) and adherence (99%) - Every quarter for my time at the company and I have been given "exceeded expectations" by my line manager on my last performance review.

Promoted to dispatch manager role, supporting a sub-depot for the Christmas peak season, reporting directly to the Depot Manager.

• Signing out drivers every morning, making sure all parcels allocated to them are accounted for
• Making sure drivers are aware of their daily agenda/route
• Carrying out security checks, managing delivery dispute tickets and managing backlog (internal B2B Help Desk format)

• Student Job - 3.5 Tonne multi drop van driver, overweight parcel collection, bulk delivery, home address delivery, high street shops using branded company fleet van

• Student Job - Roles: Cinema Host, Usher, Retail, Cinema Food, Box Office, Customer Support

• Spent the summer of 2016 working at a kid's summer camp in the United States
• I was working with and along kids the entire summer teaching them how to use power tools, fix and the basics of DIY gardening and crafting
• I was a member of the 6 person group who were maintaining the 150 acre campsite
• Duties included everything from fixing cabins, camp buildings, shower houses, etc using a huge range of power tools, grass cutting with industrial equipment, transporting luggage with camp vehicles and driving John Deere gators.