Adam Goman

As an investigator at Call Assist, I worked independently investigating customer's complaints. These were investigated in accordance to FCA regulations. I would handle a case load of up to 120 different complaints with each case requiring a Final Response Letter addressing the complaint. If a complaint was justified, I would have financial responsibility to offer a form of recompense. I would communicated regularly with various different insurers and brokers. My role also often required communication with customers and working closely with other departments within the company. I also undertook further training in the role to gain the position of fire marshal. One of my responsibilities involved analysing complaint data and helping provide solutions to ongoing issues in other areas of the company.

During my time at One Stop, my main role was to assist individuals with daily activities to facilitate independent living. I provided personal hygiene assistance, consistently promoting comfort, dignity and respect. I was able to maintain accurate records to effectively measure client development against care plan objectives and performed range of motion exercises, supporting improved service user health and fitness. I have looked after both adolescents and adults with both physical and learning difficulties, where I have worked to improve the quality of life of service users who present challenging behaviour and have assisted on end of life care wards. I have been responsible for preparing and cooking meals and cleaning care users homes and I pride myself on maintaining a positive relationship with service users relatives.

Whilst working in my role at ODEON cinemas, I helped to enable smooth running of cinema operations by maintaining clear, effective communication with Box Office and front-of-house staff. I prided myself on supporting positive guest experiences by delivering friendly welcomes and quiet theatre environment. I would usher guests to seats, studying ticket information to identify precise seat location and would recommend accessibility improvements to accommodate special needs in customers. I monitored and maintained hygiene and cleanliness in the screens and bathrooms, regularly replenishing hand soap and towels for continued customer comfort, along with working through the pandemic, regularly maintaining a high level of sanitisation and cleanliness, which was also needed with food preparation and service.

Although only working at Morrisons for a short period of time during the pandemic as a key worker before I relocated to Colchester, I feel I learnt valuable lessons and work experiences in this establishment. I stocked temperature-controlled environments such as fridges and freezers according to procedures to minimise product spoilage. I assisted customers with self-serve checkouts, providing guidance on technologies to facilitate first-class shopping experiences. I efficiently processed payments to minimise service delays. Whilst working in the home delivery section, I was able to assist customers with item location, and cleaned product spills to mitigate potential health and safety risks. During busy rushes, I was able to keep up with tight deadlines, whilst providing a high level of professionalism.

During my time at Regal Movie plex in Cromer I greeted customers with warmth and enthusiasm for faultless front-of-house service, whilst having a positive relationship with regular customers. I acted as first point of contact for customers to resolve potential issues with reservations whilst maintaining product knowledge to provide accurate information about new openings and food and drink products. I would also handle cash and card payments with accuracy. I ordered and received deliveries of ingredients, storing appropriately to avoid product spoilage. Whilst working with food preparation, I cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.

After completing my diploma at college, I then decided to work a summer job at Cromer Pier, specifically working at a Pitch N Put as well as a bar. I maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers, particularly at the golf course. I alerted kitchen teams to specific guest criteria, including food allergies and intolerances. I greeted customers warmly and professionally on arrival, promptly taking any requests. I prided myself on elevating guest experiences by delivering tailored, personalised customer service, particularly in term of providing hot food and alcoholic beverages.

During my time as a Kitchen staff member, I learnt many skills including safe maintaining of utensils, knives and kitchen equipment. I performed stringent cleaning and disinfecting processes. I was taught about stock in temperature-controlled storage areas for safe food service and to create a serve dishes to chef standards. I worked with labelling and storing fresh food deliveries immediately to avoid spoilage. I assisted chefs and kitchen staff with sous vide, frying and steaming whilst catering to allergies and modified diets with meticulous attention to detail and accuracy.

My first employed job, was at a Chinese takeaway called China City. I would often take customers orders on phone or in person where I employed clear telephone manner to handle many orders daily, particularly during rush hours. I followed stringent hygiene measures to prevent cross-contamination and promote Infection Prevention and Control (IPC) standards. I also developed expertise in Chinese cuisine to easily manage detailed customer queries and provide informed menu recommendations. I assisted in Promoting accident prevention through excellent levels of sanitation and cleanliness, minimising health and safety risks. I would also assist senior kitchen staff in preparing high-volume customer orders to exact specifications within target timeframes.