Adam Glynn
Manchester,Salford
Summary
A dedicated and results-driven Account Manager with extensive experience in contract management, client relationship building, and operational problem-solving. Currently working with Chrystal Consulting Limited managing key NHS contracts, ensuring high levels of customer satisfaction while identifying opportunities for growth.
Strong attention to detail, ability to work well under pressure, and commitment to driving efficiency to exceed client expectations.
Solid foundation in data analysis, project coordination, and communication, thriving in fast-paced environments where building relationships and delivering solutions are essential to success.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Account Manager
Chrystal Consulting Limited
Heald Green
07.2023 - Current
- Manage and oversaw 60+ existing contracts with NHS Trusts, ensuring efficient day-to-day operations and resolving any issues that arise.
- Build and maintain strong, long-lasting relationships with key NHS stakeholders, ensuring that services meet their evolving needs.
- Proactively identify new business opportunities and lead efforts to expand and renew contracts, contributing to company growth.
- Collaborate with internal teams to streamline processes and ensure that contracts are delivered on time, within budget, and in compliance with NHS standards.
- Continuously monitor and assess performance metrics, providing actionable insights to enhance operational efficiency and service delivery.
Contract Administrator
Citation Ltd
Wilmslow, Cheshire
06.2021 - 07.2023
- Administered client agreements and ensured compliance with contract terms, leading to improved accuracy and reduced errors.
- Created and managed billing contracts and VAT schedules, using Salesforce 360 to track and resolve discrepancies.
- Worked closely with Finance to update and maintain spreadsheets detailing contract and billing errors, facilitating timely resolutions.
- Communicated regularly with Head of Sales and Sales departments to resolve issues, ensuring smooth contract execution.
Research and Development Tax Claims Administrator
Fiscale Limited
Stoke-on-Trent, Staffordshire
08.2018 - 12.2020
- Supported R&D tax claims process, preparing detailed reports and calculations to ensure compliance with HMRC guidelines.
- Maintained regular communication with clients to discuss their R&D activities, ensuring accurate information was provided for claims.
- Delivered high-quality customer service, meeting tight deadlines and exceeding client expectations for claims processing.
Education
Bachelor of Science - Mathematics
University of York
York 09.2017 - 06.2018
A-Levels - Mathematics, Further Mathematics, Economics and Geography
All Hallows Catholic College
MacclesfieldSkills
- Contract & Account Management
- Client Relations & Customer Satisfaction
- Project Delivery & Coordination
- Financial & Data Analysis
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Salesforce 360
- Time Management & Prioritization
- Problem-Solving & Conflict Resolution
Affiliations
- Tennis
- Squash
Timeline
Account Manager
Chrystal Consulting Limited
07.2023 - Current
Contract Administrator
Citation Ltd
06.2021 - 07.2023
Research and Development Tax Claims Administrator
Fiscale Limited
08.2018 - 12.2020
Bachelor of Science - Mathematics
University of York
09.2017 - 06.2018
A-Levels - Mathematics, Further Mathematics, Economics and Geography
All Hallows Catholic College
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