Adam Edwards
Manchester,Manchester
Summary
A highly skilled professional with expertise in vehicle operation, logistics understanding, and time-sensitive delivery scheduling. Demonstrates a strong commitment to continuous improvement and data-driven decision-making. Proficient in Microsoft Office suite and adept at implementing continuous improvement strategies. Career goals include leveraging skills to optimise logistics processes and enhance operational efficiency.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Class 2 Driver
GXO Logistics
Manchester
07.2023 - Current
- Guaranteed client satisfaction through professional and friendly interaction during deliveries.
- Maintained cleanliness in the lorry for a conducive work environment.
- Demonstrated effective communication skills when liaising with clients or dispatchers.
- Ensured vehicle maintenance for the safety of goods and passengers.
- Assisted in Office Duties helping and managing drivers.
Shift manager
DPD
Manchester
08.2020 - 07.2023
- Creating floor plans for rerouting the depot with over 200 routes.
- Creating and maintaining the depot Matrix.
- Creating a new DS and making any changes needed as and when necessary.
- Improved team morale through effective communication and feedback practices.
- Reported key metrics to upper management for business decision-making process.
- Streamlined operations by utilising industry-specific software.
- Led team meetings to communicate logistics objectives clearly and effectively.
- Used analytical skills to troubleshoot operational issues resulting in smoother processes.
- Developed lasting relationships with employees, peers, upper management and outside vendors.
Hiab Driver
Crown highways
Manchester
03.2018 - 10.2018
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Followed route schedules, improved punctuality.
- Delivered goods safely by adhering to strict road safety rules.
- Conducted sound checks on vehicle brakes, oil levels before commencing journeys; avoided unexpected breakdowns.
- Facilitated smooth operations by communicating effectively with team members during loading and unloading processes.
- Utilised proper lifting techniques for reduction of workplace injuries.
- Ensured safety by conducting regular pre-operation inspections of lorry-mounted crane.
- Conducted routine maintenance tasks for prolonging equipment lifespan.
HGV class 2 driver
Kheune & Nagel
Manchester
03.2015 - 03.2018
- Contributed to team effort by accomplishing related results as needed.
- Managed paperwork efficiently, including invoices and delivery confirmation slips.
- Communicated effectively with dispatch team to update on delivery status.
- Promoted safety by conducting emergency breakdown procedures properly.
- Maintained cleanliness of vehicle, promoting a professional image.
- Improved fuel efficiency by adopting eco-driving techniques.
Customer service manager
Clair De Lune
Manchester
06.2011 - 03.2015
- Enhanced operating procedures for smoother workflow.
- Delivered exceptional service by addressing customer queries promptly.
- Demonstrated leadership skills in managing diverse teams.
- Managed challenging situations to ensure customer satisfaction.
- Raised company reputation with high-quality customer care.
- Improved operational efficiency by identifying areas of improvement.
- Received and resolved customer complaints escalated by staff.
- Resolved complaints efficiently, fostering customer loyalty.
- Actioned customer feedback to promote continued service improvement.
Education
GCSEs -
Prestwich Arts College
Manchester 09.2001 - 06.2006
Skills
- Skilled vehicle operation
- Logistics understanding
- Time-Sensitive delivery scheduling
- Commitment to continuous improvement
- Microsoft office suite mastery
- Continuous improvement strategies
- Data-driven decision-making
References
References available upon request.
Timeline
Class 2 Driver
GXO Logistics
07.2023 - Current
Shift manager
DPD
08.2020 - 07.2023
Hiab Driver
Crown highways
03.2018 - 10.2018
HGV class 2 driver
Kheune & Nagel
03.2015 - 03.2018
Customer service manager
Clair De Lune
06.2011 - 03.2015
GCSEs -
Prestwich Arts College
09.2001 - 06.2006
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