Adam Drabble
Gloucester,UK
Summary
Experienced IT professional with expertise in Azure Active Directory, Microsoft Intune, and on-prem Active Directory. Demonstrates proficiency in remote desktop support, hardware troubleshooting, and networking basics. Skilled in managing VoIP systems and adept at utilising ticketing systems to enhance operational efficiency. Proficient in the Microsoft Office suite, contributing to streamlined communication and documentation processes. Committed to leveraging technical skills to drive organisational success and innovation.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
IT Support Technician
Hartpury University & College
Gloucestershire
2022.11 - 2026.04
- Provided technical support to extensive user base.
- Administered Microsoft 365 by managing user accounts and permissions.
- Managed devices through Microsoft Intune.
- Collaborated with Azure Active Directory for access and identity management.
- Supported on-premises Active Directory environments.
- Utilised remote tools to diagnose and resolve issues.
- Served as key escalation point within team.
- Offered informal leadership and assisted colleagues.
- Contributed to IT projects including rollouts and upgrades.
- Established strong relationships with staff as trusted IT contact.
Unified Communications Technician
Sysconfig Ltd
Stroud
2020.06 - 2022.11
- Provided 1st line IT support via helpdesk
- Supported VoIP systems setup and troubleshooting
- Maintained networks and servers
- Delivered on-site installations and configurations
- Worked directly with customers to resolve technical issues
Education
BSc (Hons) - Information Technology
University of Wolverhampton
Wolverhampton 2015.10 - 2018.05
Level 3 - Web Design
Gloucester College
2013.09 - 2015.07
Level 2 - Computing
Gloucester College
Skills
- Azure Active Directory
- Microsoft Intune
- Active Directory (on-prem)
- Remote Desktop
- Hardware Troubleshooting
- Networking Basics
- VoIP Systems
- Ticketing system expertise
- Microsoft office suite proficiency
Timeline
IT Support Technician
Hartpury University & College
2022.11 - 2026.04
Unified Communications Technician
Sysconfig Ltd
2020.06 - 2022.11
BSc (Hons) - Information Technology
University of Wolverhampton
2015.10 - 2018.05
Level 3 - Web Design
Gloucester College
2013.09 - 2015.07
Level 2 - Computing
Gloucester College