Adam Dixon
Sunderland,Tyne and Wear
Summary
Although I have had some time out of work due to my health and my disability I am ready for work again. I am a dedicated employee with a strong foundation in customer service and inbound calling, adept at meeting targets while maintaining excellent telephone etiquette. Proficient in both telephone and live chat support, with a proven ability to build customer rapport and handle procedures efficiently. Computer literate with a clear understanding of company policies, demonstrating patience and composure in all interactions. Committed to enhancing customer satisfaction and contribute to organisational success.
Knowledgeable about customer service. Strong communication skills, problem solving abilities, and a knack for teamwork. Ready to use organisational skills, attention to detail, and a passion for a long standing career.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Key Holder
Stanway Cards
Colchester, Essex
2023.08 - 2024.07
- Ensured smooth store operations by effectively managing shifts.
- Maximized sales opportunities by suggesting additional products suitably matched to customer needs.
- Maintained visual merchandising standards to attract potential customers.
- Balanced tills at the end of each shift for accurate accounting.
Fraud Advisor
Ranstad
Sunderland, Tyne and Wear
2023.01 - 2023.06
- Improved customer trust through efficient handling of their security concerns regarding account safety.
- Reviewed suspicious activities, ensuring rapid response and resolution.
- Managed high-risk transactions effectively to minimise potential losses due to fraud.
- Elevated customer experience by resolving their reported fraudulent issues promptly.
Customer Advisor
Jet2holidays
Sunderland, Tyne and Wear
2022.02 - 2022.10
- Managed large volumes of incoming calls for efficient customer service operations.
- Resolved customer complaints effectively, maintaining brand reputation.
- Assisted customers in product selection, resulting in increased sales.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
Frontline Cop
Monzo
Sunderland, Tyne and Wear
2021.08 - 2022.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
GCSEs -
Biddick Academy
Sunderland 2011.09 - 2016.05
Skills
Customer service skills
- Inbound calling
- Organisation
- Meeting sales targets
- Telephone etiquette
- Telephone and Live chat support
- Computer literate
- Cash handling
- Basic banking skills
- Rapport building
- Product demonstrations
- Billing procedures
- Knowledge of company policies
- Patience and composure
Affiliations
- My pets
- Charity shops
- Gaming
- Spending time with my hubby
- Music
Timeline
Key Holder
Stanway Cards
2023.08 - 2024.07
Fraud Advisor
Ranstad
2023.01 - 2023.06
Customer Advisor
Jet2holidays
2022.02 - 2022.10
Frontline Cop
Monzo
2021.08 - 2022.02
GCSEs -
Biddick Academy
2011.09 - 2016.05