Adam Davis
Carcroft,South Yorkshire
Summary
Approachable individual confident at providing quality customer service in various environments. Clear communicator and active listener with focus on relationship building. Has a strong background in customer service and complaint handling. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
Work History
Technical support advisor
Plusnet
Doncaster
08.2022 - Current
- Enhanced customer satisfaction by resolving technical issues efficiently.
- Maintained customer loyalty with excellent problem-solving skills.
- Fostered professional relationships with customers via respectful communication practices.
- Guided users through step-by-step solutions, ensuring they felt supported throughout the process.
- Coordinated team meetings for improved communication and productivity.
- Provided advisor training, resulting in enhanced technical knowledge across the team.
- Conducted performance reviews, enhancing overall team efficiency.
- Fostered a positive work environment, motivated team members towards achieving targets.
- Undertook complex calls to pacify and reassure irate customers.
- Carefully managed complaint escalations, remaining calm and professional to maintain positive customer satisfaction ratings.
- Maximised staff performance by establishing clear, measurable key performance indicators.
Bar manager
La Barraca Nightclub
Doncaster
04.2021 - 08.2022
- Streamlined bar operations by implementing efficient inventory management strategies.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Trained new staff on customer service protocols to enhance guest experience.
- Developed cocktail menus, resulting in increased beverage sales.
Bar manager
Lockys Bar
Barnsley
01.2018 - 02.2021
- Streamlined bar operations by implementing efficient inventory management strategies.
- Negotiated supplier contracts for better pricing and improved product quality.
- Trained new staff on customer service protocols to enhance guest experience.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Built loyal customer base by creating welcoming environment with top quality service.
Education
GCSEs -
Balby Carr Sports & Science College
Doncaster 09/2005 - 07/2010
A-Levels - IT
Doncaster College and University Centre
Doncaster 09/2011 - 06/2014
Skills
- Effective communication
- Resilience under pressure
- Customer service excellence
- Performance monitoring
- Conflict resolution
- Complaint handling
- Active listening
- Adaptability to change
- Agent performance management
- KPI management
- Feedback collection
References
References available upon request.
Timeline
Technical support advisor
Plusnet
08.2022 - Current
Bar manager
La Barraca Nightclub
04.2021 - 08.2022
Bar manager
Lockys Bar
01.2018 - 02.2021
GCSEs -
Balby Carr Sports & Science College
09/2005 - 07/2010
A-Levels - IT
Doncaster College and University Centre
09/2011 - 06/2014
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