Adam Cassells
Sale,Manchester
Summary
Results driven professional with experience in leading teams within a fast paced environment. Demonstrating resilience under pressure and ability to solve problems efficiently and independently. Strong interpersonal skills with active listening. Well versed in scheduling for success and achieving strategic goals through communication and leadership. Alongside an adaptable ability to work within a team or alone.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Farmfoods
2026.02 - Current
- Monitored staff performance and developed improvement plans.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Worked alongside the store manager to ensure smooth operations and maximised profits.
- Lead the store in the absence of the shop manager.
- Fostered relationships with crew, customers, and alike.
Shift Manager
Mcdonalds
Stretford
2021.08 - 2026.04
- Gained experience in managing teams of up to 30 people at peak times.
- As scheduling manager, coordinated crew shifts for running the business.
- Identified KPIs and actioned them to ensure profit and customer satisfaction.
- Experience with P&L, sourcing the required information and assessing the changes within the business.
- Within the role as people lead, dealt with discipline and staff retention. Undertook the writing of staff annual PRs and probationary reviews.
- Facilitated smooth handovers between shifts for seamless business operations.
Customer Assistant
LIDL GB
2023.12 - 2024.04
- Worked alongside colleagues to ensure daily tasks were complete in both stock areas and the tills.
- Provided excellent customer service in all areas, assisting customers on the shop floor and at the checkouts.
- Gained experience in the bakery, ensuring products were prepared on time and perfectly cooked for customer consumption.
- Took instructions from management to ensure the smooth running of the store.
Education
LLB - Law
Manchester Metropolitan University
Manchester2024-06
GCSEs and A Level -
Broadoak High School- Trafford College
2020-05
Skills
- Excellent written and verbal communication skills
- Workforce Scheduling
- Excellent leadership
- Performance under pressure
- Customer-oriented
- Active listening
- Attention to detail
- Data analysis
- Time management
- Positive attitude
REFERENCES
References available upon request.
Timeline
Assistant Manager
Farmfoods
2026.02 - Current
Customer Assistant
LIDL GB
2023.12 - 2024.04
Shift Manager
Mcdonalds
2021.08 - 2026.04
LLB - Law
Manchester Metropolitan University
GCSEs and A Level -
Broadoak High School- Trafford College