Adam Cassells
Sale,Cheshire
Summary
Results driven professional with experience in leading teams within a fast paced environment. Demonstrating resilience under pressure and ability to solve problems efficiently and independently. Strong interpersonal skills with active listening. Well versed in scheduling for success and achieving strategic goals through communication and leadership. Alongside an adaptable ability to work within a team or alone.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Shift Manager
Mcdonalds
Stretford
08.2021 - 01.2026
- Gained experience in managing teams of up to 30 people at peak times.
- As scheduling manager, coordinated crew shifts for running the business.
- Identified KPIs and actioned them to ensure profit and customer satisfaction.
- Experience with P&L, sourcing the required information and assessing the changes within the business.
- Within the role as people lead, dealt with discipline and staff retention. Undertook the writing of staff annual PRs and probationary reviews.
- Facilitated smooth handovers between shifts for seamless business operations.
Customer Assistant
LIDL GB
12.2023 - 04.2024
- Worked alongside colleagues to ensure daily tasks were complete in both stock areas and the tills.
- Provided excellent customer service in all areas, assisting customers on the shop floor and at the checkouts.
- Gained experience in the bakery, ensuring products were prepared on time and perfectly cooked for customer consumption.
- Took instructions from management to ensure the smooth running of the store.
Area Leader
Mcdonalds
Altrincham
06.2019 - 08.2021
- As an Area Leader, I was required to employ effective communication and leadership skills. Undertaking, control a specific area of production or service ensuring, quality and production.
- Communicating with the Shift Manager to roll out staff breaks and ensure correct staffing levels and effective service.
- Setting clear and achievable goals for staff working in my specific area, ensuring high levels of accuracy and cleanliness.
- Fostered a positive work environment and aided in staff retention
- Trained staff in all areas and increased sales by promoting upselling on all POS systems.
Education
LLB - Law
Manchester Metropolitan University
Manchester 09.2021 - 06.2024
GCSEs and A Level -
Broadoak High School- Trafford College
09.2013 - 05.2020
Skills
- Excellent written and Verbal communication
- Scheduling crew
- Excellent Leadership
- Performance under pressure
- Customer orientated
- Active listening
- Attention to detail
- Data analysis
- Time management
- Positive attitude
REFERENCES
References available upon request.
Timeline
Customer Assistant
LIDL GB
12.2023 - 04.2024
LLB - Law
Manchester Metropolitan University
09.2021 - 06.2024
Shift Manager
Mcdonalds
08.2021 - 01.2026
Area Leader
Mcdonalds
06.2019 - 08.2021
GCSEs and A Level -
Broadoak High School- Trafford College
09.2013 - 05.2020