Adam Brogan

I am an 18-year-old school leaver, keen to secure a full time job. I am reliable with excellent timekeeping and punctuality skills. Strong teamwork and communication skills demonstrated while playing and competing internationally in volleyball. Friendly and kind person who can get along with anyone and enjoys working with other people.

Skills

IT skills - confident computer user, experienced using all aspects of Microsoft Office

365.

Team player - able to contribute within a team as well as under my own initiative, keen to put my hand to any task.

Communication skills - offers a non-judgemental and friendly approach, listens to the customer and responds appropriately both face to face and on the telephone. Takes and relays messages accurately.

Presentation - Well presented, hard working and honest and can be relied on to turn

up on time, every day.

Achievements

07/23

Duke of Edinburgh (Silver)

I have my Duke of Edinburgh silver award which I obtained by doing 6 months of volunteering work. I also had to do 6 months of developing a sport to achieve a goal and finally 3 months of learning a new skill.

02/23

First Aid Trained

I have been medically first aid trained by the St Andrews First Aiders.

08/24

European Championship Finalist

I represented Scotland in the U20s European Volleyball Championships in Greece. Where I competed against some of the best volleyball countries in Europe.

Work Experience

April 2024 - December 2024

On Board Hospitality Staff at Red Bus Bistro

I work on board an old London bus that delivers afternoon tea. I engage with national and international customers and give local advice and information about the city as we are touring. I also have experience in cash and card handling and possess excellent customer service skills. I ensure the bus is cleansed before each customer experience.

Business Stream - Scottish Water

January 2025 - Present

Billing Advisor

My current role is giving me experience in dealing data entry, I take information from the current water market and give estimations to calculate customer invoices, which I then forward to them for paying.

Telephony Experience, I daily take internal calls from our customer service team, as they rely on me to fix issues that they might not know about as they relate to my department, these could be problems with invoices (incorrect data), advising up to date billing for customers. They may also enquire about meter networks, as they are complicated if you aren't trained on them. Customer Service, I don't regularly receive external calls from customers, but I do occasionally take over from a customer service agent, who may need me to explain the billing processes and anything related, directly to the customer.

Education and Training

08/18 - 05/24 Gracemount High School National 5 - Computing Science (A) National 5- Physical Education (A) National 5- History (B) National 5- Mathematics (C) National 5 - English (C)

National 5 - Administration and IT (C) Higher - Physical Education (B) Higher -Computing Science (D)

Additional Information

In my free time I enjoy playing volleyball and captain my local team, in which I have developed responsibility and leadership skills that have helped lead my team and teammates to success. I am regularly named MVP, which is something I take great pride in. I also play for the U20 National Team and have captained them for a period of time. I have been fortunate to travel a lot due to volleyball and have played in countries such as Ireland and Greece, as well as competing in several cities across the United Kingdom.