Adam Bourthis
Hopton on Sea,United Kingdom
Summary
Results-driven professional with expertise in customer relationship management, operational intelligence solutions, and project oversight. Demonstrates leadership excellence and scheduling expertise to optimise production processes and ensure client satisfaction. Proficient in Microsoft Office Suite, with a strong understanding of profit and loss analysis to drive business success. Committed to delivering efficient scheduling strategies and maintaining high standards of client satisfaction tracking.
Offering strong candidate with solid foundation in team leadership and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering productive team environments. Ready to use and develop problem-solving, communication, and strategic planning skills in [Desired Position] role.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
36
36
years of professional experience
10
10
years of post-secondary education
Work history
Canine Operational Manager
Top Dog Security Ltd
Waltham Abbey, Essex
11.2010 - 05.2025
- Improved safety standards with implementation of regular training programmes.
- Managed budget allocation to maximise resource utilisation and minimise wastage.
- Managed multiple projects to ensure timely completion and quality standards met.
- Set departmental goals, fostering a result-oriented work environment.
- Established strong relationships with vendors for uninterrupted supply chain management.
- Performed cost analysis, identifying areas for financial savings without compromising service quality or delivery speed.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Led and managed administrative staff to maintain smooth daily operations.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Designed and implemented training to further develop staff based on business goals.
Canine Training Manager
General Security
Gravesend, Kent
05.2009 - 10.2010
- Facilitated leadership development programmes for managerial success.
- Increased staff retention rates through career development planning and execution.
- Streamlined onboarding process by designing an intensive induction programme for new hires.
- Strengthened interdepartmental communication by promoting collaborative learning environments.
Canine Groomer
Self employed
Dartford, Kent
06.2007 - 05.2009
- Kept workspace clean and organised to ensure efficient operations.
- Assisted in marketing efforts to attract new customers, boosting business growth.
- Met specific client requests to achieve desired looks for pets.
- Attended industry events to stay updated on latest grooming trends and techniques.
- Effectively communicated with pet owners about their concerns or special requests prior the session.
- Improved pet comfort by performing meticulous grooming procedures.
- Ensured animal safety during grooming sessions, enhancing client trust.
- Maintained detailed records of each pet's grooming history, promoting personalised service.
- Established rapport with clients for repeat business.
- Handled difficult animals patiently, ensuring a stress-free environment for them.
Dog handler
British Army
Armagh, Armagh City Banbridge and Craigavon
09.1997 - 06.2007
- Ensured proper nutrition by preparing balanced meals for the dogs under care.
- Coordinated adoption events to find loving homes for rescue dogs.
- Led obedience classes teaching essential commands and manners.
- Guided owners on proper caretaking methods, enhancing pet-owner relationships.
- Maintained a clean and healthy environment for the dogs, reducing risks of disease transmission.
- Gave daily exercise routines to maintain canine agility and fitness levels high.
- Transported animals securely to veterinary appointments or other locations as required.
- Utilised specific voice commands to maintain control over dogs in various situations.
- Assisted veterinarians during check-ups, improving overall health care of dogs.
- Increased dog's obedience with consistent training techniques.
- Provided basic grooming services to keep dogs looking their best and staying comfortable.
- Monitored dog behaviour closely, allowing for early detection of potential health issues.
- Administered medication as directed by veterinary professionals, ensuring timely recovery from illness.
- Prepared food and water to preserve health and growth of animals.
- Safely prepared animals for transport to facilitate smooth travel.
- Observed animals to gauge behaviour and signs of abnormalities.
- Trained new employees to perform best and safe practides in animal handling.
- Responded to emergency issues by calling veterinarians to attend to urgent situations.
- Administered medicines and treatment to sick animals to ease pain and comfort.
- Sanitised and disinfected areas to comply with cleanliness and health and safety standards.
- Dried animal coats using stand dryers, blasters and finishing dryers.
- Bathed animals for maximum cleanliness and comfort.
- Fed, watered and toileted animals ahead of treatments.
- Trained in animal first aid to provide emergency assistance.
- Styled dog coats according to breed using clipping and hand-stripping methods.
- Sterilised grooming equipment between treatments for faultless hygiene standards.
Chef
British Army
Aldershot, Hampshire
10.1989 - 08.1997
- Transformed under-utilised ingredients into special menu items.
- Developed new recipes for a diverse culinary experience.
- Performed regular equipment maintenance increased lifespan of kitchen appliances.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Maintained high safety standards during food preparation and serving procedures.
- Optimised workflow processes reduced time spent on administrative tasks.
- Enhanced team productivity with effective delegation of tasks.
- Trained junior chefs to enhance their professional skills.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Applied culinary expertise toward development of seasoned, complex and speciality foods.
Education
GCSEs - Various
Eaton City of Norwich School
Norwich, Norfolk 09.1984 - 05.1988
City and Guilds - Catering
Army Apprentice Collage
Aldershot, Hampshire 10.1989 - 06.1991
BTEC Diploma of Higher Education - Hotel and Catering studies
Army Appremtice College
Aldershot, Hampshire 10.1989 - 06.1991
NVQ Level 2 - Caring for animals
Army
Melton Mowbray, Leicestershire 04.2001 - 04.2002
Patrol dog handler and Practical assistant
Army
Ballykelly, Causeway Coast and Glens 05.1997 - 06.1997
Search dog Handler
Army
Melton Mowbray, Leicestershire 04.1997 - 05.1998
City - Canine Grooming
Groomers Training Centre
04.2006 - 06.2006
EDI Level 2 - Door Supervisor
EDI
03.2010 - 04.2010
EDI Level 2 - Computer Liteacy
OCR
02.2004 - 04.2004
Skills
- Microsoft office suite proficiency
- Leadership excellence
- Efficient scheduling
- Client satisfaction tracking
- Results-Driven approach
- Customer relationship management
- Operational Intelligence solutions
- Project oversight
- Production scheduling
- Profit and loss understanding
- Scheduling expertise
Affiliations
- Hobbies include gardening, football both watching and playing and dogs
Accomplishments
service dog trials winner in 2004 and 2006
Timeline
Canine Operational Manager
Top Dog Security Ltd
11.2010 - 05.2025
EDI Level 2 - Door Supervisor
EDI
03.2010 - 04.2010
Canine Training Manager
General Security
05.2009 - 10.2010
Canine Groomer
Self employed
06.2007 - 05.2009
City - Canine Grooming
Groomers Training Centre
04.2006 - 06.2006
EDI Level 2 - Computer Liteacy
OCR
02.2004 - 04.2004
NVQ Level 2 - Caring for animals
Army
04.2001 - 04.2002
Dog handler
British Army
09.1997 - 06.2007
Patrol dog handler and Practical assistant
Army
05.1997 - 06.1997
Search dog Handler
Army
04.1997 - 05.1998
Chef
British Army
10.1989 - 08.1997
City and Guilds - Catering
Army Apprentice Collage
10.1989 - 06.1991
BTEC Diploma of Higher Education - Hotel and Catering studies
Army Appremtice College
10.1989 - 06.1991
GCSEs - Various
Eaton City of Norwich School
09.1984 - 05.1988
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