Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Certification
Affiliations
References
Timeline
Generic
Adam Borowski

Adam Borowski

Slough,United Kingdom

Summary

As an individual who is determined, self-sufficient, and adaptable, I am committed to achieving excellence in the field of Information Systems and Hardware. My complex mindset allows me to approach problems from multiple perspectives, finding creative solutions that are both efficient and effective. I have an unwavering commitment to hard work and a deep-seated passion for IT, which has driven me to specialise in this field. My passion for IT and my desire to learn and grow in this field make me an excellent candidate for any IT-related role. I am constantly seeking out new opportunities to expand my knowledge and skills, and I am always willing to go the extra mile to ensure that I am delivering high-quality work. I believe that my dedication, hard work, and adaptability make me an asset to any team, and I am excited about the prospect of contributing my skills to a new role.

Overview

9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Service Desk Support Specialist

Carillion Communications
Maidenhead, Windsor and Maidenhead
03.2024 - 08.2025
  • Worked as IT engineer responding to tickets on helpdesk using ConnectWise as both 1st and 2nd line support, resolving issues with conference rooms and auditoriums.
  • If onsite visit was required, managed scheduling for engineers.
  • Handled internal IT administration including phones, laptops, computers, and inventory management for SIM cards and equipment.
  • Configured Microsoft Teams Rooms (MTR) devices for deployment to sites and collaborated with vendors such as Poly, Crestron, Yealink, Neat, Logitech, and Lenovo.
  • Provided IT support for office users, conducted PAT testing (PAT Testing certified), and managed AV setup and configuration.

IT support engineer

Class Technology Solutions
Slough
09.2021 - 03.2024
  • Working in a school where I'm providing help for teachers and students, maintaining a cluster of computers, deploying software and managing them through Microsoft azure and Active Directory.
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Conducted training sessions for staff on new software applications, enhancing their productivity levels.
  • Responded to emergency situations promptly minimising disruption to business operations.
  • Managed helpdesk requests effectively reducing downtime experienced by employees.
  • Installed and configured computer hardware components to enhance system functionality.

Server Engineer

LAMICRO LTD
Windsor, Windsor and Maidenhead
02.2021 - 07.2021
  • Building and testing servers. Testing drives, cleaning drives and CPU cleaning.
  • Conducted thorough diagnostic tests, identifying potential IT issues early on.

Covid centre customer service

NHS
Slough
01.2021 - 02.2021
  • Talking to people, giving instructions on how to follow steps on guidelines.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Junior IT support engineer

Attewell
Hayes and Harlington
09.2019 - 08.2020
  • Started working as junior IT support engineer, dealing with networking, server configuration, and basic computer troubleshooting.
  • Termination of employment - 7th August 2020 due to Covid19.

Customer assistant

LegoLand
Windsor
10.2018 - 03.2019
  • Started to work in Legoland as a sales assistant, waiter, kitchen porter and bar operative.

Charity

NCS
Reading
07.2017 - 09.2017
  • NCS challenge which helps young teenagers to develop their communication and life skills, improve their physical shape and understand more about modern society.

Waiter and kitchen porter

Recruit for all
Berkshire
01.2017 - 03.2017
  • Talking to customers, customer service, team work.

Education

Level 3 IT 180 credit - Information Technology

Uxbridge College
Hayes, Hayes and Harlington
09.2017 - 07.2019

GCSE - Polish, GCE Polish AS, ICT, Mathematics Tier H, English literature, English language, Drama, Business studies, BCS level 2 ECDL Certificate in IT Application skills

Desborough College
Maidenhead, Windsor and Maidenhead
01.2012 - 01.2017

IT Apprenticeship - IT Engineer

Attewell
Hayes And Harlington
01.2019 - 01.2021

Skills

  • Active Directory Users and Groups
  • Microsoft services
  • Network troubleshooting
  • PC troubleshooting
  • Laptop troubleshooting
  • Software troubleshooting
  • Hardware troubleshooting
  • Device setup
  • Computer building
  • Firewall email filtration
  • Web filtering
  • Deploying
  • Configuration of AV equipment: Poly, Lenovo, Crestron, Yealink, Neat, Logitech
  • PAT Testing Certified
  • Re-imaging

Languages

English
Fluent
Polish
Fluent

Personal Information

  • Date of birth: 09/28/00
  • Nationality: Polish

Certification

  • I am PAT testing certified
  • BCS level 2 ECDL Certificate in IT Application skills

Affiliations

I have a strong passion for IT and continuously seek to expand my knowledge in the field. In my spare time, I study programming to advance my career toward software engineering. I enjoy developing websites and experimenting with integrating AI into everyday applications. I am dedicated to staying up to date with emerging technologies and industry trends, ensuring that I learn, understand, and apply new innovations effectively.

Outside of IT, I value social connections and enjoy spending time with friends, family, and colleagues. I believe in maintaining a healthy work-life balance, so I dedicate time to fitness training to improve strength, endurance, and stamina. I have also practised martial arts at “KickFit” for four years, which has helped me build confidence, discipline, and patience.

References

References available upon request.

Timeline

Service Desk Support Specialist

Carillion Communications
03.2024 - 08.2025

IT support engineer

Class Technology Solutions
09.2021 - 03.2024

Server Engineer

LAMICRO LTD
02.2021 - 07.2021

Covid centre customer service

NHS
01.2021 - 02.2021

Junior IT support engineer

Attewell
09.2019 - 08.2020

IT Apprenticeship - IT Engineer

Attewell
01.2019 - 01.2021

Customer assistant

LegoLand
10.2018 - 03.2019

Level 3 IT 180 credit - Information Technology

Uxbridge College
09.2017 - 07.2019

Charity

NCS
07.2017 - 09.2017

Waiter and kitchen porter

Recruit for all
01.2017 - 03.2017

GCSE - Polish, GCE Polish AS, ICT, Mathematics Tier H, English literature, English language, Drama, Business studies, BCS level 2 ECDL Certificate in IT Application skills

Desborough College
01.2012 - 01.2017
Adam Borowski