Adam Bibby
Ashton in Makerfield,Wigan
Summary
Accomplished professional with a strong foundation in customer service excellence and leadership competence. Demonstrates expertise in strategic planning, financial reporting, and business development, driving operational efficiency and team motivation. Proven ability to delegate effectively, manage budgeting and forecasting, and enhance employee training. Committed to leveraging product knowledge and problem analysis skills to achieve business objectives. Aspires to further develop leadership capabilities while contributing to organisational success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Hire and sales Coordinating supervisor
Speedy Hire
Ashton in Makerfield, Wigan
05.2024 - Current
- Improved team efficiency by implementing new scheduling practices.
- Conducted performance appraisals with employees for career development discussions.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Led team meetings, ensured clear communication amongst all members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Controlled a reactive account in the region of Scotland and fulfilled their needs as their first point of contact.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Organised team resources, resulted in improved project timelines.
- Coordinated with other supervisors to maintain consistency across shifts.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Estimated costs, generated reports, and maintained detailed records.
- Established and maintained organised working environment for team of 14 people, some may based outside of the office so would schedule meetings to ensure standards and deadlines were kept.
- Analysed and improved manufacturing processes to cut costs.
Griller
Nando's
Wigan, Lancashire
03.2022 - 09.2023
- Trained new staff members on grilling techniques enhancing overall team productivity.
- Improved customer satisfaction with preparation of meals according to dietary requirements.
- Demonstrated knowledge of different meats, leading to improved customer service when explaining menu items.
- Maintained cleanliness of grilling area for a safe and hygienic working environment.
- Collaborated with kitchen team for streamlined operations during peak hours.
- Performed equipment maintenance tasks ensuring prolonged lifespan and efficiency.
- Kept grill area well-stocked, preventing delays in meal preparation during rush hours.
- Kept composure during hard times even when the times got hard and under pressure.
- Understanding people skills and meet peoples needs.
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Education
GCSEs - English and maths
St Edmund Arrowsmith
Wigan 09.2014 - 05.2019
Certificate of Higher Education - BTEC in Sport
St John Rigby college
Wigan 09.2019 - 06.2021
Skills
- Customer services excellence
- Leadership competence
- Delegating effectively
- Financial reporting
- Business development
- Stock replenishment
- Order processing
- Operational efficiency
- Budgeting and forecasting
- Employee training
- Budgeting and finance
- Problem analysis
- Initiative taking
- Team motivation
- Team Leadership
- Product knowledge
- Leadership
- Strategic planning
Affiliations
- Football
- Running
Accomplishments
Captained my school football team to winning a final in the DW stadium in the Wigan schools cup competition
Custom
With my time at speedy I have built strong relationships with my customers, I have travelled up to Scotland to meet and put faces to names, I am highly spoke about in the region of Scotland as I run the account for them. They put their 100% trust in me and can rely on me to complete the task at hand with no issues. These tasks come with their struggles but my use of initiative and creative thinking can help me effectively and efficiently carry out the task at hand.
Timeline
Hire and sales Coordinating supervisor
Speedy Hire
05.2024 - Current
Griller
Nando's
03.2022 - 09.2023
Certificate of Higher Education - BTEC in Sport
St John Rigby college
09.2019 - 06.2021
GCSEs - English and maths
St Edmund Arrowsmith
09.2014 - 05.2019