Adam Anderson

Through this position I provide advice on different housing issues:

• Interview clients and listen to their cases using sensitive listening and questioning skills in order to allow clients to explain their problem and empower them to set their own priorities.

• Conduct legal research by utilizing various resources and selecting relevant material to analyse legal information.

• Working as a team member to research on various legal matters of the client and drafting an advice letter for the client.

• Managed a portfolio of 12 accounts, creating tailored solutions based on client needs
• Enhanced client satisfaction, leading to a remarkable 8% increase in referral business
• Collaborated with clients to understand staffing requirements, fostering repeat bookings and providing excellent service
• Mastered contract negotiations and budget management, resolving challenges promptly and enhancing project efficiency
• Improved transparency and accountability through regular client reports, resulting in a 15% increase in client satisfaction
• Coordinated events at prestigious Royal household venues, ensuring staffing needs were met and elevating client satisfaction
• Managed weekend operations as sole manager, ensuring smooth functioning and prioritizing satisfaction of staff and clients.

• Developed my interpersonal and problem-solving skills while effectively communicating and assisting customers with their needs
• Handled customer complaints and used my problem-solving skills to resolve issues and ensure customer satisfaction with the outcome.

• Assisted solicitors by organizing files and documents to support case management.
• Learned about legal procedures and case handling by reading case files under solicitor guidance.
• Maintained confidentiality and upheld professional standards while observing solicitors' work.
• Provided administrative support, including sending emails to clients and completing tasks assigned by solicitors.
• Gained exposure to legal ethics and professionalism within a law firm setting.