Adam Akram
Swansea
Summary
A dedicated and experienced individual in Customer Service and Management.
Highly motivated offering excellent customer service and aims to exceed customer expectations at all times.
Supportive and enthusiastic team player, regularly contributing ideas for service improvements.
Currently seeking a career change, in a new challenging and fulfilling role with the opportunity for personal development.
Overview
2027
2027
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Pharmacy Assistant
Bellvue Pharmacy
Newport
2026.02 - Current
- Enhancing efficiency by organising medication shelves according to categories and expiry dates.
- Educating customers about proper usage and potential side effects of prescribed drugs.
- Managing cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Promoting wellness products strategically, increasing awareness among customers.
- Supporting pharmacist in compiling monthly reports to monitor sales trends and inventory levels.
- Providing excellent customer service, resulting in repeat business from satisfied customers.
Customer Service Associate
Amazon
Swansea
2025.07 - 2025.12
- Facilitated smooth transactions with keen attention to detail.
- Managed high volume of calls daily, maintaining composure under pressure.
- Identified potential upselling opportunities whilst addressing customer needs.
- Resolved customer queries by utilising in-depth product knowledge.
- Delivered exceptional service to customers, ensuring repeat business.
- Demonstrated strong problem-solving abilities when resolving customer complaints effectively.
- Implemented feedback from customers to improve service delivery standards.
Customer Support - Helpdesk
CDSM Interactive Solutions Ltd
Swansea
2024.04 - 2025.07
- Taking of incidents/problems for a EdTech Software Development company focusing on restoring services to normal operation.
- Responsible for helpdesk tickets and personally resolving them to a full resolution.
- A reliable team player, processing support over the telephone, or via the Zendesk ticketing system.
- Ability to manage multiple workflows, showing tak prioritisation and ownership.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Warehouse Operative
Amazon
Swansea
2023.10 - 2024.01
- Worked on a fixed term contract during the Peak period as a Picker. Picking stock items via a handheld scanner from warehouse locations and sending them to dispatch for delivery to customers.
Senior Warehouse Operative
Argos
Swansea
2022.01 - 2023.08
- Improved efficiency with meticulous coordination of stock and inventory control.
- Picking and packing delivery items for home delivery.
- Arranging stock transfers to other Argos stores in the Swansea area.
- Loading and unloading deliveries from delivery vehicles and putting away deliveries to correct locations.
Administration Officer
Electronic Services Ltd
Swansea
2019.01 - 2020.08
- Triaging and diagnosing faults with a range of domestic and commercial electrical devices and booking engineer call outs.
- Organising call out visits via booking system and dealing with customer enquiries over the phone as well as walk in customers.
Supervisor & Senior Sales/Technical Advisor
Maplin Electronics
Llanelli
- Engaged as a Supervisor and a Senior Sales/Technical Advisor showing responsibility for assisting the store management in the delivery of a first class customer service experience.
- Ensuring that profit and sales were maximised and agreed business targets were achieved, whilst maintaining high store standards in a fast paced retail environment.
- Daily responsibilities and objectives included leading and adhering to KPIs and SLAs in a way that was consistent with the culture of the business.
- Advising customers of features actions and benefits of products, both electrical and electronic.
- Diagnosing and solving both simplistic and complex electronics problems and explaining them to customers so that they could find solutions to their technical issues.
Customer Service Representative
Conduit UK
Cardiff
2007.09 - 2011.02
- Gained a wealth of knowledge and experience working on four different contracts - Vodafone, Sky, MFI and Orange within a outsourced contact centre.
- Dealing with inbound and outbound calls, customer service issues, sales and technical enquiries.
- Solicit sales of new or additional services or products.
Customer Service Manager
Comet Group PLC
Cardiff
1997.10 - 2007.09
- Began as a Customer Service Advisor, this role involved dealing with customer enquiries, processing sales and exchanges, ordering parts and diagnosing problems with customers electrical items.
- After leading the way and progressing as Customer Service Advisor was then promoted to Customer Service Manager.
- Engaged as a Customer Service Manager, overseeing, motivating and engaging 15 staff, in a fast paced, competitive and challenging environment, while achieving the highest standards in customer service.
Education
HND Legal Studies - LAW
Glamorgan University
Cardiff 2001.09 - 2003.07
Skills
- Business Administration
- Computer Literate/ Proficient in IT
- System Administration
- Judgement & Decision Making
- Complex Problem Solving
- Negotiation
- Customer Service
- Sales & Marketing
- Time Management
- Critical Thinking
Certification
Full UK Driving Licence - January 2022 - January 2032
Languages
Hindi
Fluent
Punjabi
Fluent
Urdu
Fluent
English
Fluent
Timeline
Pharmacy Assistant
Bellvue Pharmacy
2026.02 - Current
Customer Service Associate
Amazon
2025.07 - 2025.12
Customer Support - Helpdesk
CDSM Interactive Solutions Ltd
2024.04 - 2025.07
Warehouse Operative
Amazon
2023.10 - 2024.01
Senior Warehouse Operative
Argos
2022.01 - 2023.08
Administration Officer
Electronic Services Ltd
2019.01 - 2020.08
Customer Service Representative
Conduit UK
2007.09 - 2011.02
HND Legal Studies - LAW
Glamorgan University
2001.09 - 2003.07
Customer Service Manager
Comet Group PLC
1997.10 - 2007.09
Supervisor & Senior Sales/Technical Advisor
Maplin Electronics