ADAM AHMAD
Summary
I am a dedicated and results-driven professional with a strong commitment to delivering exceptional customer service and maintaining high standards in every task I undertake. With hands-on experience in front desk operations, I bring a personable and approachable attitude, paired with strong organizational skills and attention to detail. I’m proficient in Microsoft Office and pride myself on accurate, efficient note-taking that supports effective communication and task follow-through. I value teamwork, clear communication, and patience, especially in dynamic and fast-paced environments. My goal is to continue growing within a supportive, professional setting where I can contribute meaningfully while pursuing ongoing personal and career development.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Front office receptionist
The Ned
London
2025.04 - 2025.07
- Greeted guests promptly upon arrival, fostering a friendly atmosphere.
- Provided administrative support to various departments, contributing to smooth operations.
- Conducted inventory checks of office supplies regularly, preventing shortage situations.
- Submitted credit reports on time to ensure management was aware of hotel business.
Night Receptionist
BroadWick Soho
2024.12 - 2025.03
- Ensure a smooth and professional night reception service, handling check-ins, check-outs, and guest inquiries with discretion.
- Provide personalized assistance to VIP guests, enhancing guest satisfaction and loyalty.
- Collaborate with security and housekeeping teams to uphold hotel standards.
Night Guest Experience Agent
TheBoTree
2023.08 - 2024.11
- Managed front desk operations during night shifts, ensuring accuracy in reservations and financial transactions.
- Addressed guest concerns promptly, maintaining high levels of satisfaction.
- Strengthened interdepartmental communication to optimize efficiency.
Receptionist & Host
Amano London
2022.02 - 2023.08
- Oversaw guest reservations and table bookings, ensuring a seamless hospitality experience.
- Managed front-of-house duties for the rooftop bar and restaurant, delivering a high-end customer experience.
Guest Service Agent
Splendid Hospitality
2020.03 - 2022.02
- Developed quick decision-making skills to handle high-pressure situations.
- Provided exceptional guest services, addressing inquiries and concerns effectively.
Education
BeTEC Level3 - IT
Harrow On the Hill College
2016.09 - 2017.08
Skills
- Strong Verbal Communication
- Time Management
- Problem solving
- Attention to details
- Team work
- Efficient note taking
- Patient tolerance
- Customer service delivery
- Goal-Oriented focus
- Microsoft Office
- Spontaneous creativity
- Departure procedures
- Discretion and confidentiality
- Calm under pressure
Custom
743df29b-810b-454d-b3e6-c16b16b410e1
Timeline
Front office receptionist
The Ned
2025.04 - 2025.07
Night Receptionist
BroadWick Soho
2024.12 - 2025.03
Night Guest Experience Agent
TheBoTree
2023.08 - 2024.11
Receptionist & Host
Amano London
2022.02 - 2023.08
Guest Service Agent
Splendid Hospitality
2020.03 - 2022.02
BeTEC Level3 - IT
Harrow On the Hill College
2016.09 - 2017.08