Adal Raqoob

• Acted as a first point of contact for students, handling queries, providing guidance and resolving issues efficiently.
• Communicated complex information clearly to individuals with varying levels of technical knowledge.
• Organised and delivered one-to-one and group support sessions, demonstrating strong planning and coordination skills.
• Maintained accurate records and supported multiple students simultaneously in a fast-paced academic environment.

• Supported internal teams by managing tasks, tracking progress and ensuring work met required standards.
• Demonstrated exceptional attention to detail when testing systems and reviewing work for accuracy.
• Worked to deadlines in a fast-paced environment, prioritising tasks effectively.
• Collaborated with multiple stakeholders, strengthening professional communication skills.

• Produced accurate written documentation and maintained confidentiality at all times.
• Followed structured processes and professional standards in a high-responsibility environment.
• Demonstrated strong organisational skills and attention to detail when handling sensitive information.