ADA ELLIOTT

• Leading the Pay & Mobility business verticals within a regulated payments group, overseeing client delivery, governance, and operational strategy.
• Improved CSAT by 25%.
• Sponsoring business-wide improvement programmes (Operational Excellence and Passion for Customers).

• Managed the Release and Engineering Delivery teams.
• Delivered a high-priority MVP on time, strengthening client relationships and unlocking new revenue.
• Reduced release failure rate by 30%.

• Led a £200 Million portfolio governance for the National Laboratories.
• Secured total funding of £24 Million.
• Chaired UKRI professional communities for Risk and Knowledge Management.
• Established a centralised lessons-learned system adopted across more than 2,000 projects.

• Delivered 20% improvement in operational efficiency across the company through redesigned processes and workforce planning.

• Served as the General Manager (GM), reporting directly to the Founder and leading all operational, financial, and commercial functions in the SME.
• Launched new product ranges and increased B2B sales by 33%.

• Co-Founded and led the full-cycle operational and commercial strategy for an international design brand.
• Orchestrated the introduction of a new B2B sales channel, driving a 60% increase in overall sales and transforming the company's revenue model.

• Provided strategic oversight and quality control (QC) for regional player support services.
• Acted as a primary Market Representative during the launch event.

• Held full responsibility for all operational functions and P&L management of a 3-star hotel.

• Directed the editorial strategy, content, and team for a leading Greek technology and gaming publication.

Gained foundational commercial, operational, and analytical expertise in the tourism and technology sectors, establishing early proficiency in B2B contract negotiation, market analysis, and high-volume operations.