Acquah Yalley James
Stoke-on-Trent,Stoke-on-Trent
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Accountant and Administrative Assistant
All Nations International Development Agency
Koforidua, Eastern Region
2019.04 - 2023.09
- Perform all the general duties of an Administrator and an Accountant Filing Tax returns, making statutory payments, Preparing Salaries, documenting the annual Budget, Preparing Books of Accounts for external Audits etc.
- Successfully reduced administrative and operating expenses and overhead costs by 60%.
- Successfully documented a two-year comprehensive annual budget.
- Kept and maintained anaccurate filing system for thepreservation of office information.
Customer Service Advisor
Barclays Bank Ghana Limited
Accra
2018.09 - 2019.04
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Kept abreast with latest product developments to inform customers.
- Established positive relationships with clients by going extra mile to build rapport.
- Practiced cross-selling techniques to showcase other products and services.
Warehouse Assistant
All Nations Procurements
Koforidua
2017.05 - 2017.09
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
- Liaised with suppliers and distributors to deliver on service targets.
- Planned and optimised stock handling by forecasting storage and resourcing needs.
- Facilitated smooth warehouse operations, employing excellent organisation and planning skills to optimise workspace use.
- Provided dependable support with day-to-day warehouse activities, consistently meeting quality and productivity standards.
Care Support Worker
St. Joseph Hospital
Koforidua, Ghana, Eastern Region
2016.11 - 2017.09
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Delivered on care plan goals while responsibly managing client budget.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
Assistant Account Officer
ANIDA and All Nations Full Gospel Churches International
2017.05 - 2017.08
- Enforced compliance with financial policies impacting account and business objectives.
- Managed assigned accounts and monitored payment status to reduce past-due payments.
- Oversaw company accounts, bank reconciliations and payments.
- Managed payroll operations for team of employees.
- Prepared monthly reports, account reconciliations and financial statements.
Accounts Intern
Promasidor Ghana Limited
2016.05 - 2016.08
- Reduced the storage cost and expiry of inventory due to the proper measures put in place
- Successfully reviewed Receipt Payment Cash Book based on all store documents.
- Processed, verified and reconciled invoices with meticulous eye for detail.
- Complied to GAAP, legal and professional obligations for high-quality and consistent reporting.
Education
Master of Philosophy - Business Administration (Accounting)
All Nations University
2021.02 - 2023.02
Bachelor of Bus. Admin - Accounting
All Nations University College
Ghana 2014.09 - 2018.05
Diploma - Forensic Accounting and Fraud Investigation
Lauhai College of Accountancy and Allied Studies
Ghana 2016.05 - 2016.07
Certificate in Oil & Gas Accounting - undefined
All Nations University College
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Fijai Senior High School
Bachelor of Business Administration - Accounting
All Nations University
Ghana 2014.09 - 2018.05
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2014
Skills
- SKILLS AND ABILITIES
- Strong leadership, interpersonal, management and organizational skills
- Ability to maintain professional customer relationships
- Excellent written and verbal communication skills
- Ability to analyze issues critically and make informed decisions
- Skills in prioritizing tasks and managing time while multitasking
- Proficient in Microsoft Office - Word, PowerPoint, and Excel
Additional Information
- Awards Most hardworking SRC Executive, , 2016/2017 Academic Year, All Nations University College Awarded certificate of participation in the First Edition of the Inaugural President's Students Engagement Initiative 2016 - Debate Night, All Nations University College (ANUC) Overall Best Accounting Student, 2018 graduating class Overall Best graduating Student (Valedictorian), 2018 graduating class
Languages
English
Fluent
Timeline
Master of Philosophy - Business Administration (Accounting)
All Nations University
2021.02 - 2023.02
Accountant and Administrative Assistant
All Nations International Development Agency
2019.04 - 2023.09
Customer Service Advisor
Barclays Bank Ghana Limited
2018.09 - 2019.04
Warehouse Assistant
All Nations Procurements
2017.05 - 2017.09
Assistant Account Officer
ANIDA and All Nations Full Gospel Churches International
2017.05 - 2017.08
Care Support Worker
St. Joseph Hospital
2016.11 - 2017.09
Diploma - Forensic Accounting and Fraud Investigation
Lauhai College of Accountancy and Allied Studies
2016.05 - 2016.07
Accounts Intern
Promasidor Ghana Limited
2016.05 - 2016.08
Bachelor of Bus. Admin - Accounting
All Nations University College
2014.09 - 2018.05
Bachelor of Business Administration - Accounting
All Nations University
2014.09 - 2018.05
Certificate in Oil & Gas Accounting - undefined
All Nations University College
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Fijai Senior High School