ACHU CHINONSO
Paisley,Renfrewshire
Summary
Upbeat student motivated to support hospitality operations with great communication and time-management skills. Offers history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges.
Overview
3
3
years of professional experience
Work history
Customer service representative
Mars Online Limited
Enugu, Nigeria
2023.11 - 2025.08
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Offered technical support, leading to enhanced user experience.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Room attendant
The Gates Hotel
Enugu, Nigeria
2022.12 - 2023.10
- Coordinated with front desk staff for efficient room allocation and preparation.
- Provided detailed room service for the comfort of guests.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Improved customer experience with attentively addressing their needs.
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
Education
Master of Science - Information Technology with Project Management
University of the West of Scotland
Paisley 2026.01 -
Higher National Diploma - Mass Communication
Institute of Management and Technology
Enugu, Nigeria 2020.10 - 2022.11
Skills
- Diplomatic communication
- Knowledge of duty-free regulations
- Resilient under pressure
- Adaptability to changing conditions
- Customer service execellence
- Time management expertise
Timeline
Master of Science - Information Technology with Project Management
University of the West of Scotland
2026.01 -
Customer service representative
Mars Online Limited
2023.11 - 2025.08
Room attendant
The Gates Hotel
2022.12 - 2023.10
Higher National Diploma - Mass Communication
Institute of Management and Technology
2020.10 - 2022.11