Achraf El frini
City of London
Summary
Accomplished professional with expertise in leadership and team management, fine dining service, and high-pressure environment adaptability. Demonstrates exceptional skills in conflict resolution, customer care, and menu and wine knowledge, including pairing. Fluent in English, French, and Italian with strong Arabic proficiency. Proficient in POS systems and order management, with a keen attention to detail and multi-tasking abilities.
Overview
6
6
years of professional experience
Work history
Supervisor
Four Seasons Hotel – Pavillon Restaurant, London
London
2024.01 - 2025.08
- Supervised restaurant operations to enhance staff performance and service quality.
- Enforced safety standards and service protocols to maintain compliance.
- Resolved customer complaints and addressed service issues promptly.
- Trained new staff and established mentorship programmes for skill development.
- Managed inventory and purchasing processes to optimise supply levels.
- Oversaw end-of-day financial procedures, ensuring accuracy in cash and card transactions.
- Provided constructive feedback to staff to elevate performance levels.
- Implemented company policies effectively, sustaining high service delivery standards.
Chef de rang
Four Seasons Hotel- Pavyllon Restaunt, London
London
2023.06 - 2024.01
- Conducted final check on dishes before serving to guarantee quality presentation and correct order fulfilment.
- Upheld high standards of hygiene in food preparation areas with meticulous cleaning practices.
- Dealt with customer complaints promptly, ensuring satisfaction and retaining business.
- Liaised effectively with other waitstaff for seamless team performance.
- Effectively communicated with kitchen staff for seamless coordination of orders.
Waiter
Disney Cruise Line – Palo Restaurant
2022.12 - 2023.05
- Delivered luxury service at a premium Italian specialty restaurant
- Prepared dishes tableside, including flambé and fish deboning
- Recommended wine pairings, increasing wine sales by 10%
- Trained new staff and maintained guest service excellence
Waiter
The Standard Hotel, London
London
2021.04 - 2022.12
- Provided prompt and detailed guest service in a high-end setting
- Processed accurate transactions using POS
- Anticipated guest needs and maintained high satisfaction
Waiter
Six by Nico, London
London
2020.09 - 2021.03
- Managed orders in a high-volume dining room
- Delivered consistent, attentive service in a fast-paced environment
Waiter
Mamma Mia! The Party, O2 London
London
2019.09 - 2020.03
- Engaged customers in a themed immersive dining experience
- Assisted with high-capacity events (500+ covers)
- Ensured food service aligned with entertainment elements
Education
B.A. - International Relations
University of Greenwich
2019.09 - 05/2022
Skills
- Leadership & Team Management
- Fine Dining Service & Etiquette
- High-Pressure Environment Adaptability
- Conflict Resolution & Customer Care
- Menu & Wine Knowledge (including Pairing)
- Fluent in English, French, and Italian; Strong Arabic
- POS Systems & Order Management
- Attention to Detail & Multi-tasking
LANGUAGES
English: Native
French: Native
Italian: Native
Arabic: Very Good
ADDITIONAL INFORMATION
Interests: Traveling, Culinary Arts
Timeline
Supervisor
Four Seasons Hotel – Pavillon Restaurant, London
2024.01 - 2025.08
Chef de rang
Four Seasons Hotel- Pavyllon Restaunt, London
2023.06 - 2024.01
Waiter
Disney Cruise Line – Palo Restaurant
2022.12 - 2023.05
Waiter
The Standard Hotel, London
2021.04 - 2022.12
Waiter
Six by Nico, London
2020.09 - 2021.03
Waiter
Mamma Mia! The Party, O2 London
2019.09 - 2020.03
B.A. - International Relations
University of Greenwich
2019.09 - 05/2022