achraf dergali
Cabin Crew
London ,ESS
Summary
Customer-focused and safety-oriented Cabin Crew member with current experience at Ryanair. Skilled in delivering exceptional onboard service, ensuring passenger safety, and handling challenging situations calmly and professionally. Adaptable, reliable, and experienced in working within multicultural teams in fast-paced aviation environments. Passionate about providing a positive travel experience and maintaining the highest standards of safety and service.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Cabin Crew Member
Ryanair
2023.08 - Current
- Ensure the safety and security of passengers in accordance with aviation regulations
- Deliver high-quality customer service throughout all phases of flight
- Handle onboard sales and passenger requests efficiently
- Manage emergency situations with confidence and professionalism
- Work collaboratively with an international team to ensure smooth operations
Security Officer
Al Jaber Coin Security Group
2021.03 - 2022.10
- Maintained high levels of safety and security in assigned areas
- Monitored access points and ensured compliance with security procedures
- Responded quickly and effectively to incidents and emergencies
- Developed strong observation and problem-solving skills
Junior Retail Assistant
Carrefour Fez
2020.09 - 2021.01
- Delivered excellent customer service and handled customer inquiries
- Maintained store organization and supported daily operations
- Worked effectively under pressure during busy periods
Education
Diploma in Business Management - Business Management
Institute of Applied Technology in Management
Fez/morocco06.2019
Baccalaureate in Literature - Literature
Moulay Rachid High School
Fez/morocco 06.2016
Skills
- Passenger Safety & Emergency Procedures
- Customer Service Excellence
- Communication & Interpersonal Skills
- Conflict Resolution
- Teamwork & Collaboration
- Ability to Work Under Pressure
- Cultural Awareness
Timeline
Cabin Crew Member
Ryanair
2023.08 - Current
Security Officer
Al Jaber Coin Security Group
2021.03 - 2022.10
Junior Retail Assistant
Carrefour Fez
2020.09 - 2021.01
Diploma in Business Management - Business Management
Institute of Applied Technology in Management
Baccalaureate in Literature - Literature
Moulay Rachid High School