Thea Kelly-Whitby
Hampton,Middlesex
Summary
Dedicated professional with a strong foundation in customer service, communication, teamwork, and organisation. Demonstrates exceptional ability to enhance customer satisfaction through effective communication and collaborative efforts. Committed to leveraging skills to contribute positively to team dynamics and organisational success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Casual bar staff
Academy Music Group
Shepherds Bush, Hammersmith and Fulham
10.2023 - Current
- Served a high volume of customers quickly and accurately in a fast-paced, high-energy environment
- Maintained a clean and organised bar area, restocking supplies and glassware throughout the night
- Checked IDs and followed responsible service of alcohol procedures to ensure a safe environment
- Provided friendly and professional customer service, even in loud or crowded settings
Receptionist
Teddington Osteopaths
Teddington, Richmond upon Thames
11.2019 - 09.2024
- Delivered excellent customer service in a fast-paced clinic, welcoming and assisting a wide range of clients with professionalism and warmth
- Managed front-desk responsibilities, including answering phones, handling queries, and booking appointments—demonstrating strong communication and multitasking skills
- Worked effectively as part of a small team, coordinating schedules and adapting quickly to last-minute changes or high-pressure situations
- Handled cash and maintained accurate financial records using spreadsheets, ensuring end-of-day takings were correct and accounted for
- Developed strong time management by prioritising tasks and meeting daily deadlines, even during busy or understaffed periods
Waitress
Benton's Cafe
Hampton Hill, Richmond upon Thames
01.2024 - 08.2024
- Provided friendly, attentive service to customers, taking orders accurately and ensuring a positive dining experience
- Maintained a clean and organised dining area
- Worked well under pressure during busy periods, staying calm and focused while managing multiple tables
- Communicated clearly with kitchen staff to ensure timely and accurate food service
Education
GCSEs -
Hampton High School
Hampton, Richmond upon Thames 09.2016 - 06.2021
A-Levels -
Esher Sixth Form College
Thames Ditton, Surrey 09.2021 - 06.2023
Skills
- Customer service
- Communication
- Teamwork
- Organisation
Timeline
Waitress
Benton's Cafe
01.2024 - 08.2024
Casual bar staff
Academy Music Group
10.2023 - Current
A-Levels -
Esher Sixth Form College
09.2021 - 06.2023
Receptionist
Teddington Osteopaths
11.2019 - 09.2024
GCSEs -
Hampton High School
09.2016 - 06.2021
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