Abygail Mitchell

My responsibilities include overseeing the day to day operations of the business to ensure compliance and efficiency. I am responsible for managing budgets, overseeing financial planning, monitoring performance and compliance, ensuring the business meets or surpasses KPI's, creating and maintaining social media content, whole recruitment process, and managing / implementing rotas for staff to safely carry out works in line with our clients needs. I lead and support multiple teams within the company, including office staff and our on-site labourers / contractors, implementing processes to drive productivity and operational success. I actively encourage team input, holding monthly staff meetings where employees can share ideas and contribute to business improvement. Additionally, I oversee contracts, and build / maintain strong relationships with clients, suppliers and stakeholders.

Novus had a contract with Sheffield City Council to refurbish all council homes within the City. I was employed to undertake the entirety of all admin work for the whole scheme. This included creating handover packs, with signed documents from tenants / clients, gas / electric certificates and liaising with SCC staff to ensure properties are complete for handover / payment, liaising directly with contractors to ensure works in the properties had been completed, phone conversations with tenants to arrange appointments, addressing issues and implementing processes across the team for a smoother running of operation.

• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Drafted, printed and compiled important formal documentation, strictly meeting required standards.
• Worked to facilitate positive, productive working environments through reliable administrative support.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Kept files organised and up-to-date for accurate record-keeping purposes.

• Manage day-to-day admin, including file organisation, spreadsheet development, and report writing. including creating weekly and monthly reports enabling improved operational analysis.
• Respond promptly to telephone enquiries from clients.
• Handle daily office operations, maintaining smooth-running front-of-house services.
• Greet guests and clients with warmth and professionalism.
• Organise social media posts
• Handle payments of deposits and completed jobs
• Assisted customers with product selection and sales, recommending items to increase transaction value.

• Maintained accurate and detailed compliance records.
• Ensured company policies were implemented and adhered to.
• Reviewed and resolved complaints to uphold positive company reputation.
• Applied positive customer service approach to increase satisfaction levels.
• Managed payroll accuracy using specific checklists and quality review processes.

• During my time at Bbraun, my main tasks included inspecting medical equipment / devices that medical clients / hospitals have reported a problem with. I would liaise with clients or medical professionals over the phone or via email, discuss the issue / malfunction with the item and request that they send an unused item from the same batch (usually colostomy bags etc) and send to B.Braun. Upon arrival of the items, I would then head over to the testing room, wear full PPE, investigate a set of sample products for defects, ensuring compliance with design standards, input data onto a system and send off to the labs to find out the issue with the product. During the process I documented findings from assessments, tests and reviews, producing reports for management review.

My main daily tasks included creating ID badges for new starters, thoroughly checking ID documents using government trained techniques to ensure the documents were not fraudulent / fake. Assisting in interviews, taking part in the Junior Doctors employment rotation, minute taking, running the HR reception email inbox, answering the telephone, organising manager meetings / diaries, assisting in disciplinary meetings, maintaining a high level of confidentiality at all times.

• Supported the business with clerical and general administration tasks..
• Ordered, distributed and maintained optimal levels of stationery stock.
• Acted as first point of contact for field employees for booking train tickets and last minute hotels for jobs.
• Performed reception duties in line with company standard.
• Prioritised incoming communications to filter out basic requests and minimise disruptions.
• Arranged supplies, documents, and spaces for meetings.