Summary
Overview
Work History
Education
Skills
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Languages
Affiliations
References
Timeline
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Abyan Hassan

Barnet,Hertfordshire

Summary

A dedicated professional with experience in delivering exceptional costumer service through past work experience in luxury costumer service through working at Signature at Hendon Hall, awarded "Best New Care Home of 2023". A friendly, vibrant and energetic individual with thorough experience in a fast-paced environment who is willing to adapt to the companies standards. Always adopting a can-do attitude and takes pride in providing great costumer service.


A confident communicator, both verbally and written with strong English speaking skills. Able to communicated effectively with team members and always maintains a warm and friendly attitude towards colleagues. Understands that great team work is at the heart of providing great service to costumers.


Experience in being the first point of contact for both residents and family members. Adopts a warm and friendly attitude and understands what great hospitality looks like.

Overview

6
6
years of professional experience

Work History

Care assistant

Signature at Hendon Hall
London
03.2024 - 01.2025
  • Maintained the high standards of care which the home promoted as the "Best new Care Home of 2023".
  • Attended daily meetings to suggest ways in which the home could provide a better standard of care considering the needs of the clients. Within these meetings updates on the conditions and behavioural changes of clients were also discussed to ensure more attention was given too those who needed it.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Positioned, lifted and transported patients with limited mobility.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access. For example, walks around the garden and conversations to uplift their moods.
  • Provided high-quality person-centred support and received consistently positive patient feedback for over 80 clients.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment for over 80 clients.

Care assistant

Signature at Barnet Grange
London
03.2023 - 11.2023
  • Learnt to take medical observations for clients to monitor their health and prevent further deterioration of health. Reporting these findings to nurses on duty.
  • Delivered excellent customer service by addressing concerns of patients' families, reassuring them their loved one was well taken care of under the care of the home.
  • Maintained a calm demeanour during crisis situations thus providing reassurance to both residents and their families. Responding rapidly to medical emergencies such as falls, choking
  • Worked closely with Nurses to further understand medical conditions such as strokes, high blood pressure, diabetes and dysphagia. Adapting to their needs for example, ensuring that those with Dysphagia only consume soft foods or level 7 diet if necessary.
  • Submitted reports to manager regarding status of client at the end of every shift so that those whose situations who had worsened could be monitored throughout the night. Did this through handover notes.

Carer - Part Time

Dynamic People
London
07.2019 - 04.2023
  • Learning to communicate effectively with elderly people who have dementia, hearing impairments and disabilities such as strokes.
  • Maintaining client individuality by catering to their individual needs .
  • Effective note taking by writing down what occurred on each shift in detail after I finished.
  • Administration of medicines to clients at set dates and times and avoiding any medication errors.
  • Learnt how to effectively and safely administer medicine by taking a course which allowed me to safely administer medication.
  • Implemented a documentation technique which helped effectively communicate the occurrence of the shift to my fellow co-workers.
  • Monitored client health conditions and reported immediate issues to manager.
  • Offered companionship to reduce feelings of loneliness in patients.

Education

Law - Law with Criminal Justice

Brunel University
09.2020 -

GCSEs -

Queen Elizabeth's Girls School
London
09.2013 - 06.2018

A-Levels - Biology, Psychology , English Literature

City and Islington Sixth Form College
London
09.2018 - 06.2020

Skills

  • Exceptional Customer Service
  • Soft skills
  • Verbal communication
  • Written communication
  • Team work
  • Problem solving
  • Adaptability
  • Willingness to learning
  • Stress resilience
  • Telephone operation
  • Attention to Detail
  • Hospitable

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Languages

English
Proficient (C2)

Affiliations

  • A passion for both Football and netball. Active sports participation
  • Running, I am currently training for the TCS London Marathon 2025.

References

References available upon request.

Timeline

Care assistant

Signature at Hendon Hall
03.2024 - 01.2025

Care assistant

Signature at Barnet Grange
03.2023 - 11.2023

Law - Law with Criminal Justice

Brunel University
09.2020 -

Carer - Part Time

Dynamic People
07.2019 - 04.2023

A-Levels - Biology, Psychology , English Literature

City and Islington Sixth Form College
09.2018 - 06.2020

GCSEs -

Queen Elizabeth's Girls School
09.2013 - 06.2018

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Abyan Hassan