abua mordi
Lewisham,City of London
Summary
Offering strong communication and teamwork skills, combined with proactive approach to problem-solving. Knowledgeable about maintaining high standards of cleanliness and customer service. Ready to use and develop organisational, interpersonal, and time management skills in [Desired Position] role.
Reliable Steward with knack for creating welcoming atmosphere and ensuring smooth operations. Excelled in managing high-volume events, enhancing guest satisfaction, and maintaining impeccable hygiene standards. Known for quick problem-solving skills and fostering team collaboration to deliver outstanding service.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Steward
centre circle
City of London, City of London
09.2008 - 08.2011
- Maintained cleanliness and orderliness of dining area by performing regular sweeping, mopping, and table setting tasks.
- Delivered exceptional customer service for enhanced guest experience.
- Executed safety protocols with daily safety checks and emergency drills.
- Conducted inventory management to ensure sufficient stock levels.
- Participated in training sessions for enhanced professional development.
- Collaborated with team members for efficient workflow during peak hours.
- Served customers courteously whilst maintaining a calm demeanour under pressure.
Customer assistant
Tesco Express
London Hammersmith, Hammersmith and Fulham
06.2007 - 03.2008
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided excellent customer service to ensure repeat business.
- Increased sales through suggestive selling techniques.
Education
Certificate of Higher Education - computer science
west London college
City of London 09.2004 - 09.2007
Skills
- Effective listening
- Empathy and compassion
- Service orientation
- Professional demeanour
- Flexible approach
- Calm and positive demeanour
- Customer service and communication
Timeline
Steward
centre circle
09.2008 - 08.2011
Customer assistant
Tesco Express
06.2007 - 03.2008
Certificate of Higher Education - computer science
west London college
09.2004 - 09.2007
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