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Abrar Elbakheet
Cardiff,CRF
Summary
Enthusiastic customer service and retail assistant professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in the job i am provided with. motivated to maintain customer satisfaction, fluent in Arabic and English language and skilled at building connections with customers to promote the best customer service possible. Excellent communication skills combined with analytical and attentive nature.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
NHS Test and Trace
Sodexo
Cardiff
08.2021 - 10.2021
- Worked with customers to understand needs and provide excellent service.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
Test and Trace
Sitel
Cardiff
06.2021 - 09.2021
- Increased customer satisfaction by resolving issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
Retail Assistant
M&S
Cardiff
11.2020 - 03.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Answered questions about store policies and addressed customer concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
Catering Assistant
Principality Stadium
Cardiff
09.2018 - 01.2020
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cleared dishes and glassware quickly following each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Monitored dietary restrictions and served guests with special needs.
Education
Master Of Pharmacy - Pharmacy
Swansea University
Swansea 10.2021 - Current
GCSE -
St Cyres High School
Penarth 09.2013 - 05.2018
A Level -
Cathays High School
Cardiff 09.2019 - 05.2021
Skills
Retail transactions processing
undefinedSoftware
Certification
Leadership certificate
Timeline
Master Of Pharmacy - Pharmacy
Swansea University
10.2021 - Current
NHS Test and Trace
Sodexo
08.2021 - 10.2021
Test and Trace
Sitel
06.2021 - 09.2021
Retail Assistant
M&S
11.2020 - 03.2021
A Level -
Cathays High School
09.2019 - 05.2021
Catering Assistant
Principality Stadium
09.2018 - 01.2020
GCSE -
St Cyres High School
09.2013 - 05.2018
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