ABRAHAM NANA YAW OWUSU
Ibstock
Summary
An Empathetic, dependable, and hardworking individual full of enthusiasm, and very compassionate in delivering a high level of customer care. In the field of Customer Service I have acquired great experience in establishing good support relationship with passengers and helping them to complete check-in tasks. Am driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player, dedicated to expanding knowledge and skills in providing the highest standard of care. Am a Detail-oriented and a good team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy timeously. Am a Level-headed professional with extensive experience in providing services to customers. I am very passionate about improving the well-being of those under my care and providing full emotional support and always avail myself when needed, as well as always having their well-being and needs as my priority in maintaining a high standard of my duty of care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
Almag Healthcare Limited
10.2023 - Current
- Supporting residents with daily activities such as washing, dressing, eating and maintaining personal hygiene.
- Providing support at meal times.
- Ensuring residents maintain good nutrition.
- Assisting residents to mobilise safely around the home.
- Assisting residents with housekeeping duties such as tidying residents’ rooms, making and changing beds, mobbing floors and cleaning kitchen appliances,etc.
- Interacting with, and encouraging residents to socialise and take part in activities
- Liaise with other care professionals relating to the needs of the residents
Lead Passenger Service Agent
Aviance Ground Handling Services Ghana.
03.2023 - 08.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Escorted passengers with mobility aid( wheelchair)from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Check-in Agent/Team Leader
Menzies Aviation Handling Services Ghana
02.2013 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
National Service Personnel
Volta River Authority(VRA).
08.2011 - 08.2012
- Interacted well with customers to build connections and nurture relationships.
- Inspected equipment, checked for malfunctions and diagnosed issues by meeting customers at various nationwide locations.
- Documented readings from equipment gauges.
Education
Bachelor Of Business Administration - Human Resources Management
University of Cape Coast
Ghana-Cape Coast07.2011
West Africa Examination Council (WAEC) - General Art
Kumasi Academy Secondary School
Ghana-Kumasi06.2006
Skills
- Organizational skills
- Listening skills
- Leadership skills
- Communication skills
- Customer Service Management Skills
- Microsoft word
Certification
* Certificate in Mandatory training (manual handling practicals )
* Diploma in Caregiving.
* Certificate in Skilled Caregiving.
* Diploma in Hospitality Management Studies
*Certificate in Hospitality Management-Hotel operations.
* Diploma in Customer Care
Timeline
Healthcare Assistant
Almag Healthcare Limited
10.2023 - Current
Lead Passenger Service Agent
Aviance Ground Handling Services Ghana.
03.2023 - 08.2023
Check-in Agent/Team Leader
Menzies Aviation Handling Services Ghana
02.2013 - 03.2023
National Service Personnel
Volta River Authority(VRA).
08.2011 - 08.2012
Bachelor Of Business Administration - Human Resources Management
University of Cape Coast
West Africa Examination Council (WAEC) - General Art
Kumasi Academy Secondary School
* Certificate in Mandatory training (manual handling practicals )
* Diploma in Caregiving.
* Certificate in Skilled Caregiving.
* Diploma in Hospitality Management Studies
*Certificate in Hospitality Management-Hotel operations.
* Diploma in Customer Care
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