Summary
Overview
Work History
Education
Skills
References
Timeline
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Abraham Kabia

London,Hackney

Summary

A dedicated professional with a patient and calm nature, proficient in stock inventory control, sales persuasion, and customer service. Demonstrates strong product knowledge and expertise in POS systems, upselling techniques, and food hygiene standards. Committed to enhancing customer experiences and driving sales growth through effective communication and strategic upselling.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

3
3
years of professional experience
9
9
years of post-secondary education

Work History

Waiter

Swan at the Globe
London
05.2023 - 03.2025
  • Relayed feedback from customers to management for continuous improvement.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Assisted in food preparation, resulting in timely service delivery.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Explained dish components clearly to inform customers' decisions.
  • Enhanced customer satisfaction by promptly attending to queries and requests.

Barista

BaxterStorey
London
10.2021 - 03.2023
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Offered personalised beverage recommendations, enhancing customer rapport.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Streamlined order taking process, reducing wait times for customers' convenience.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Created speciality drinks according to exact customer requests and preferences.

Education

Bachelor of Science - Psychology

Kingston University
Kingston upon Thames
09.2022 - 07.2025

A-Levels - Health & Social Care

The Petchey Academy
London
09.2019 - 05.2021

GCSEs -

The Petchey Academy
London
09.2014 - 06.2019

Skills

  • Patient and calm nature
  • Stock inventory control
  • Sales persuasion
  • Customer Service
  • Product knowledge
  • POS Systems
  • Upselling
  • Food Hygiene Certificate

References

References available upon request.

Timeline

Waiter

Swan at the Globe
05.2023 - 03.2025

Bachelor of Science - Psychology

Kingston University
09.2022 - 07.2025

Barista

BaxterStorey
10.2021 - 03.2023

A-Levels - Health & Social Care

The Petchey Academy
09.2019 - 05.2021

GCSEs -

The Petchey Academy
09.2014 - 06.2019

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Abraham Kabia