Aboubaker Hamani
London
Summary
Customer-focused retail professional with over five years of experience in high-volume retail environments. Strong leadership background with a focus on driving sales, supporting teams, and delivering consistently high customer service standards. Trusted to supervise daily operations, support staff performance, and maintain excellent visual presentation while contributing to a positive and results-driven store environment.
Overview
8
8
years of professional experience
Work history
Supervisor
Skechers
London
2023.04 - Current
- Provided constructive feedback to staff for improved performance levels.
- Coordinated with other management to maintain consistency across shifts and tracked employee performance, assessed daily output, and implemented corrective actions to close gaps.
- Support daily store operations and assist management in achieving sales targets
- Receive and process store deliveries accurately, including transfers between stores
- Conduct regular stock checks to ensure accuracy and identify discrepancies- Handle opening and closing procedures, cashing up, and banking
- Resolve customer issues professionally to ensure positive outcomes- Maintain visual merchandising and overall store presentation
- Processed returns and exchanges, maintaining ahigh level of customer service.
Retail sales associate
Skechers
London
2019.10 - 2023.04
- Provided product knowledge to customers for informed purchases.
- Delivered excellent customer service in a fast-paced retail environment
- Recommended products based on exact customer needs, improving sales and satisfaction rates.
- Processed cash and card payments accurately
- Supported visual merchandising and stock organisation
- Collaborated with team members for efficient store operations.
- Carried out active selling from theinitial customer greeting.
Waiter
Patisserie Valerie
London
2018.01 - 2019.08
- Provided friendly, attentive customer service in a busy hospitality environment
- Remained calm under pressure, ensuring better performance during busy hours.
- Maintained knowledge of menu items, leading to accurate order taking, served food and beverages, and handled cash and card payments
Education
MBA with Professional Practice - Business
York St John University
London /2020 - /2022
BA (Hons) - Architecture
London South Bank University
London, England /2017 - /2020
Foundation Programme in Art & Design -
London South Bank University
London, England /2017 -
Skills
- Leadership competence
- Microsoft Office
- Microsoft Excel
- Adobe Photoshop
- Illustrator & InDesign
- Rhino
- SketchUp
- Communication proficiency
- Customer Service
- Communication skills
- Product knowledge
Languages
English
Fluent
Arabic
Fluent
French
Upper intermediate
Timeline
Supervisor
Skechers
2023.04 - Current
Retail sales associate
Skechers
2019.10 - 2023.04
Waiter
Patisserie Valerie
2018.01 - 2019.08
MBA with Professional Practice - Business
York St John University
/2020 - /2022
BA (Hons) - Architecture
London South Bank University
/2017 - /2020
Foundation Programme in Art & Design -
London South Bank University
/2017 -