Summary
Overview
Work history
Education
Skills
Timeline
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Aboubacar Kamagate

London,ENG

Summary

A highly skilled calm and patient individual university graduate in Business with expertise in banking, airport security, retail and culinary customer service and the bus industry sector. I can demonstrate exceptional leadership skills with an extensive background in working as a team or individually to achieve set targets and deadlines. I possesses a strong understanding of UK driving, traffic laws, banking law and retail customer service. I am known for my brilliant attention to detail, critical decision-making abilities, and great levels of concentration. My career goals include leveraging these competencies to enhance operational efficiency and customer satisfaction in a dynamic work environment.

Overview

3
3
years of professional experience
9
9
years of post-secondary education

Work history

Bus driver

Go Ahead London
London
07.2024 - Current
  • Provided excellent customer service to passengers, ensuring a comfortable journey.
  • Undertook routine vehicle inspections for safe driving conditions.
  • Coordinated with control centres for updated route information, keeping journeys efficient.
  • Conducted pre-trip inspections of the bus to ensure roadworthiness.
  • Followed company policies strictly, upholding professional standards at all times.
  • Managed difficult situations calmly, creating a peaceful environment onboard.
  • Kept accurate logs of trips, ensuring compliance with regulations.
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.

Airport security officer

Gatwick Airport
London
11.2023 - 06.2024
  • Assisted passengers with queries for a smoother, more efficient airport experience.
  • Coordinated with other security officers for effective crowd control during peak hours.
  • Handled sensitive information discretely; upheld strict confidentiality rules regarding passenger data protection.
  • Checked passports and tickets, ensured accurate match between documents and individuals.
  • Maintained overall vigilance throughout shifts, prevented potential breaches in security.
  • Maintained high security standards by conducting thorough and regular inspections of luggage and personal belongings.
  • Monitored X-ray equipment screens to evaluate luggage contents.

Customer service representative

Metro Bank
London
06.2023 - 10.2023
  • Delivered exceptional service for enhanced customer relations.
  • Balanced vaults and ATMs, ensuring optimal cash availability.
  • Handled sensitive information discreetly, safeguarding client confidentiality.
  • Organised documents, bank statements and receipts to ensure a high standard of administrative efficiency.
  • Updated customer databases regularly for up-to-date records.
  • Managed high-volume cash handling for efficient banking operations.
  • Conducted routine audits, ensuring compliance with bank procedures.
  • Performed daily cash drawer reconciliation to maintain accuracy.
  • Assisted clients to achieve financial objectives such as opening bank accounts, credit cards, applying for personal or mortgages loans and managing trust funds.
  • Identified potential sales leads whilst delivering excellent service by promoting products such as high interest saving accounts.

Restaurant supervisor

PF Changs
London
11.2021 - 05.2023
  • Fostered team cohesion through regular communication and feedback sessions.
  • Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
  • Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
  • Organised special events and private functions such as work dinners, party dinners or celebration dinners, showcasing the restaurants versatility and adaptability.
  • Coordinated daily restaurant operations, such as organising the restaurant, counting stock, ensuring deliveries have been documented, ensuring the all menu items are available, delivering teem meetings and overall prepping the restaurant is ready for business to a high standard.
  • Oversaw scheduling of employees shifts without conflict or overstaffing issues.
  • Established effective communication channels between front and back of house teams for smoother operation.
  • Improved customer satisfaction by promptly addressing and resolving complaints.

Education

GCSEs - Math, English literature, English Language, Combined Science, Computer Science & Engineering

South Bank Engineering UTC
09.2013 - 06.2018

A-Levels - Business, Media & Law

Christ The King Emmanuel
London
09.2018 - 06.2020

Bachelor of Arts - Business Media

Buckinghamshire New University
Wycombe
09.2020 - 05.2023

Skills

  • Flexible schedule adaptability
  • Punctuality assurance
  • Great Financial literacy
  • Confident speaker and communicator
  • Confident problem solver
  • Quick and ethical thinker
  • Qualified Airport Security officer
  • Fantastic customer service skills
  • Great levels of patience and tolerance
  • Good knowledge of driving & traffic laws, UK law and banking law
  • Brilliant attention to detail
  • A proficient conflict resolver
  • Experienced at report writing with a high level of English
  • Bilingual speaker (French & English)
  • Critical decision maker
  • Great levels of concentration

Timeline

Bus driver

Go Ahead London
07.2024 - Current

Airport security officer

Gatwick Airport
11.2023 - 06.2024

Customer service representative

Metro Bank
06.2023 - 10.2023

Restaurant supervisor

PF Changs
11.2021 - 05.2023

Bachelor of Arts - Business Media

Buckinghamshire New University
09.2020 - 05.2023

A-Levels - Business, Media & Law

Christ The King Emmanuel
09.2018 - 06.2020

GCSEs - Math, English literature, English Language, Combined Science, Computer Science & Engineering

South Bank Engineering UTC
09.2013 - 06.2018

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Aboubacar Kamagate