Abosede Rebecca Olatunbosun

* Conducted thorough reviews of tax returns, financial records, and supporting documentation to ensure compliance with UK tax legislation.

* Investigated suspected non-compliance through evidence gathering and data analysis, identifying discrepancies and recommending appropriate actions.

* Engaged with taxpayers and their representatives to resolve disputes lawfully and in line with HMRC's Compliance Professional Standards.

* Produced detailed investigative reports and maintained accurate case files in accordance with organisational protocols.

* Collaborated with internal teams to ensure consistent enforcement of regulatory standards and supported cross-functional compliance initiatives.

* Contributed to safeguarding the integrity of the UK tax system by ensuring accurate revenue collection and supporting public sector funding.

• Building great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing advice and solutions to deliver the best experience possible.
• Problem prevention and continuous improvement of the customer service operation.
• Streamlined the customer wait time process and increased customer satisfaction scores by 25% over six months.
• Responding to customer queries, concerns, complaints and escalated complex issues promptly.
• Handled customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Processing account openings, closures, and updates according to bank policies and procedures.
• Supporting customers with online banking, mobile banking, and other digital banking platforms.

• Proficient in using automated payroll systems to process payrolls accurately and efficiently.
• Skilled in auditing and reconciling payroll data to ensure accuracy.
• Gather and examine time sheets to ensure their validity.
• Adherence to all prescribed ethical guidelines, including confidentiality.
• Skilled at processing new hires, contract amendments, absences and contract terminations.
• Experienced at generating payroll reports and providing information to management.
• Experienced at calculating and processing employee payroll deductions and taking necessary action to resolve any discrepancies.
• Skilled at meeting tight deadlines, prioritizing tasks, and adapting to changing deadlines and requirements.
• Internship