Summary
Overview
Work history
Education
Skills
REFERENCES
Timeline
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ANJOLA ALIYU

Summary

Organised and proactive team player with experience across healthcare support, customer service, and retail operations. Currently working as a Community Care Assistant, supporting individuals with personal care, medication, household tasks, and community engagement, while promoting independence and dignity. Previous roles in customer-facing environments strengthened my communication, problem-solving, and organisational skills, as well as my ability to stay calm and adaptable in busy settings.

Overview

6
6
years of professional experience

Work history

Community care worker

Call-In Homecare
Perth, Perth and Kinross
05.2025 - Current
  • Provide personal care support including washing, dressing, and medication assistance.
  • Assist with cooking, cleaning, and household tasks to ensure a safe and comfortable environment.
  • Promote independence by supporting individuals to make choices and maintain daily routines.
  • Maintain accurate, clear records of care and support provided.
  • Communicate effectively with team members, families, and clients, working both independently and collaboratively.

Customer Service Manager

Tesco
Dundee
10.2023 - 03.2024
  • Delivered a friendly and professional service to every customer, resolving enquiries quickly and building trust through positive interactions.
  • Took ownership of customer issues, finding solutions that encouraged loyalty and reduced reasons for customers to shop elsewhere.
  • Worked closely with colleagues to meet daily targets, sharing knowledge and supporting team success.
  • Contributed to continuous improvements by raising ideas to enhance processes and create a smoother customer experience.

PMO Analyst Administrator

Phoenix Group
Edinburgh
01.2022 - 07.2022
  • Supported the delivery of projects within the Change Portfolio by maintaining plans, risk logs, and meeting notes
  • Prepared and distributed project updates and packs to stakeholders and senior leadership
  • Organised team stand-ups and review sessions, facilitating communication across project streams
  • Enhanced team workflows through strong analytical and organisational skills.

Retail Sales Associate

New Look
Manchester
09.2019 - 01.2021
  • Delivered exceptional customer service, driving satisfaction and loyalty.
  • Assisted in stock management and visual merchandising to maintain a clean, on-brand store environment.
  • Identified customer trends and preferences, reporting findings to management for business development.
  • Contributed to sales growth through effective upselling and product recommendations.

Education

Bachelor of Arts - Fashion Business and Management

Manchester Metropolitan University
Manchester

Higher National Diploma - Retail Management

City of Glasgow College
Glasgow

NVQ Level 2 - Business and Enterprise

Manchester College
Manchester

Scottish Qualifications Certificate - Business Management

Forth Valley College
Falkirk

Skills

  • Customer Support & Problem Solving: Handling enquiries, resolving issues, and ensuring a positive customer experience
  • Communication & Relationship Building: Clear, and professional interactions with customers and colleagues
  • Organisation & Multitasking: Managing workloads, prioritising tasks, and keeping operations running smoothly
  • Attention to Detail & Accuracy: Ensuring information, transactions, and customer requests are processed correctly

REFERENCES

References available upon request.

Timeline

Community care worker

Call-In Homecare
05.2025 - Current

Customer Service Manager

Tesco
10.2023 - 03.2024

PMO Analyst Administrator

Phoenix Group
01.2022 - 07.2022

Retail Sales Associate

New Look
09.2019 - 01.2021

Bachelor of Arts - Fashion Business and Management

Manchester Metropolitan University

Higher National Diploma - Retail Management

City of Glasgow College

NVQ Level 2 - Business and Enterprise

Manchester College

Scottish Qualifications Certificate - Business Management

Forth Valley College

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ANJOLA ALIYU