Abony samow Ibrahim
Nairobi
Summary
Accomplished professional with expertise in performance metrics evaluation, strategic planning software, and customer relationship management systems. Demonstrates exceptional leadership in diverse environments, leveraging influential communication and interpersonal effectiveness to inspire motivation and drive results. Skilled in project oversight, budget planning, staff recruitment, and contract negotiations, with a strong commitment to ethical conduct and knowledge of regulatory standards. Adept at crisis handling and constructive criticism while ensuring time efficiency and fostering positive relationships. Dedicated to achieving organisational goals through initiative-taking and effective delegating.
Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills in this role.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Manager
Homeland group ltd
London
2023.01 - 2024.12
- Implemented cost reduction measures, reduced overhead expenses.
- Liaised with suppliers to ensure timely deliveries.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
- Identified growth opportunities through comprehensive market research.
- Supervised project timelines for timely completion.
- Optimised resource allocation for increased profits.
- Developed accurate sales forecasts for improved strategic planning.
- Piloted change management initiatives successfully improving organisational adaptability.
Administrative manager
K&S Accountancy
London
2021.03 - 2022.12
- Organised company documents for improved accessibility and compliance.
- Maintained an organised workspace promoting productivity and efficiency.
- Administered payroll, reducing discrepancies and errors during the process.
- Coordinated with other departments for seamless workflow integration.
- Ensured data protection compliance with meticulous record keeping.
- Managed employee schedules to ensure smooth operations.
- Handled procurement of office supplies avoiding stock shortages or wastage.
- Liaised with external vendors negotiating favourable terms of service contracts.
- Updated company policies leading to enhanced workplace safety standards.
Housing advisor
Ealing Council
London
2018.06 - 2020.03
- Enhanced tenant satisfaction by providing accurate and timely advice on housing issues.
- Assisted clients in understanding their rights as tenants, promoting fair treatment under law.
- Liaised effectively with social service providers, ensuring holistic support for clients with multiple needs.
- Provided assistance to clients, resulting in easier navigation through the housing market.
- Evaluated client eligibility for government-funded schemes, bridging the gap between public services and individuals in need.
- Delivered comprehensive information on available housing options for potential homebuyers.
- Contributed significantly towards tenant welfare programmes, enhancing overall living conditions.
- Conducted thorough research to provide updated information on housing policies.
- Forged partnerships with private sector landlords, widening affordable accommodation choices for low-income households.
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
Customer service officer
Brent Council
London
2013.08 - 2018.11
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Addressed customer queries, resulting in enhanced customer confidence.
- Improved customer satisfaction by providing prompt and efficient service.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Conducted regular follow-up calls for improved customer retention rates.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Liaised between customers and management for effective resolution of issues.
- Collaborated closely with team members to provide seamless service experience.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Utilised strong communication skills for handling customer complaints effectively.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Education
Diploma of Higher Education -
Memon College
Mombasa 2008.01 - 2008.12
Master of Arts - International Relations
Middlesex University
London 2015.09 - 2016.07
Bachelor of Arts - International business administration
Middlesex University
London 2011.10 - 2012.07
Higher National Diploma - Business management
Memon college
Mombasa 2009.01 - 2009.12
Skills
- Performance metrics evaluation
- Inspiring motivation
- Technical proficiency
- Effective delegating
- Ethical conduct
- Influential communication
- Strategic planning software
- Interpersonal effectiveness
- Customer relationship management systems
- Constructive criticism
- Crisis handling
- Project oversight
- Budget planning
- Staff recruitment
- Negotiation techniques
- Contract negotiations
- Leadership in diverse environments
- Knowledge of regulatory standards
- Customer relationship management
- Time efficiency
- Communication proficiency
- Initiative taking
Timeline
Manager
Homeland group ltd
2023.01 - 2024.12
Administrative manager
K&S Accountancy
2021.03 - 2022.12
Housing advisor
Ealing Council
2018.06 - 2020.03
Master of Arts - International Relations
Middlesex University
2015.09 - 2016.07
Customer service officer
Brent Council
2013.08 - 2018.11
Bachelor of Arts - International business administration
Middlesex University
2011.10 - 2012.07
Higher National Diploma - Business management
Memon college
2009.01 - 2009.12
Diploma of Higher Education -
Memon College
2008.01 - 2008.12