A B M ANISUZZAMAN
Stockport,Cheshire
Summary
Experienced Sales with technical know-how and exceptional customer service skills. Comfortable explaining complex technical issues to clients in accessible way, building rapport and encouraging repeat patronage. Motivated Manager with few years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Hardworking individual looking for next industry challenge. Experience diagnosing technical issues and making on-the-spot repairs or providing further solutions for clients.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Sales and Store Manager
M&C Fix Stockport
Stockport, Cheshire
2017.07 - Current
- Formulated marketing and advertising strategies for continuous business growth.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Completed customer orders with speed and accuracy.
Mobile phone repair technician
Repair hub pvt ltd
Stockport, Cheshire
2023.01 - Current
- Provided glass replacements for damaged screen.
- Handled regular repairs and maintenance for information and communications equipment.
- Troubleshot mobile camera to repair damage.
- Fixed logic board issues caused by water damage.
- Tested functionality of mobile device to monitor range.
- Assisted with infection control through social distancing and PPE wearing.
- Wrote reports outlining project progress and results.
Gym trainer
Metro GYM
Stockport, Cheshire
2015.01 - 2016.02
- Built positive relationships with clients to encourage continued class attendance.
- Coordinated groups to comply with set schedule of times and locations.
- Developed high-quality training programmes using up-to-date health, fitness and nutrition knowledge.
- Informed clients regarding progress and development to meet target fitness goals.
- Monitored participants closely to maintain safe exercise practices.
- Welcomed new and returning clients, cultivating inclusive space.
Education
Master of Arts - Marketing And Innovation
Anglia Ruskin University
London 2014.09 - 2015.04
Bachelor of Science -
National University
/2004 - /2007
ACCA - Accountant
LSBF Collage
Manchester 2013.12 - 2015.06
Entry level certificate - Digital Design
Lincoln College
Lincoln /2015 - /2016
Certificate of Higher Secondary -
Govt. Gurudayal College
Bangladesh /2001 - /2003
Skills
- Failure analysis and resolution
- Fault finding
- Level 3 repair experience
- Smartphone repairs
- Driver configurations
- [Area of Expertise] operating systems
- Printer setup
- Cabling and wiring
- Tablet servicing
- iPhone expertise
- Knowledge of [Software]
- Social media marketing
- Team building
- Public relations
Languages
English
Proficient (C2)
Bengali
Proficient (C2)
Hindi
Proficient (C2)
Arabic
Upper intermediate
Urdu
Upper intermediate (B2)
Affiliations
- Travel ,Sports,Volunteering
Timeline
Mobile phone repair technician
Repair hub pvt ltd
2023.01 - Current
Sales and Store Manager
M&C Fix Stockport
2017.07 - Current
Gym trainer
Metro GYM
2015.01 - 2016.02
Master of Arts - Marketing And Innovation
Anglia Ruskin University
2014.09 - 2015.04
ACCA - Accountant
LSBF Collage
2013.12 - 2015.06
Bachelor of Science -
National University
/2004 - /2007
Entry level certificate - Digital Design
Lincoln College
/2015 - /2016
Certificate of Higher Secondary -
Govt. Gurudayal College
/2001 - /2003