Abisola Ogedengbe
London
Summary
Results-driven professional with expertise in customer relationship management using platforms such as Salesforce, HubSpot, and Zendesk. Skilled in SaaS customer success strategy, technical troubleshooting, and escalation management, with a strong focus on onboarding, client enablement through workshops and webinars, and data analytics to monitor customer health metrics including NPS, CSAT, and churn. Demonstrates proficiency in renewal and upsell strategies, stakeholder communication through QBRs, cross-functional collaboration, and process improvement initiatives. Adept at product implementation oversight and developing playbooks to streamline operations while leveraging technical product understanding to drive client satisfaction. Committed to fostering long-term client relationships and delivering measurable business outcomes.
Ambitious professional with talent for building strong client relationships and driving customer satisfaction. Proficient in strategic problem-solving and cross-functional collaboration. Committed to delivering exceptional value, fostering customer loyalty, and contributing to business growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Senior Client Success Manager
Aareon /Arthur Online
London
04.2022 - 11.2025
- Lead onboarding and tailored training to speed up adoption of property technology tools.
- Managed complex client accounts and served as primary point of contact for escalated issues.
- Analyse usage data to optimise workflows, boost efficiency, and deepen client engagement.
- Work with sales, product, and technical teams to resolve issues and deliver seamless service.
- Conduct regular business reviews with insights on system use, ROI, and industry trends.
- Gather feedback to shape the product roadmap and drive ongoing improvements.
- Identify churn risks and implement strategies to protect client relationships and revenue.
- Facilitated regular client feedback sessions to identify areas for service improvement.
- Conducted training sessions for clients to optimise use of software and maximise value.
- Collaborated closely with sales teams to ensure smooth transition processes for new clients.
- Developed and implemented automated workflows to enhance operational efficiency across various processes.
Business Analyst
First Data
Basildon, Essex
08.2018 - 02.2021
- Analysing business processes.
- Collecting, compiling, and interpreting business data and drafting reports.
- Conducting clients' meetings, understanding, and integrating their business needs into technology.
- Proficient in Microsoft Office programs.
- Assisting on the production of presentations and reports.
- Conducting business improvement reviews.
- Providing support to senior business analysts.
Customer Service / Technical Advisor
Just Eat
City of London
09.2017 - 05.2018
- Handling telephone customer support.
- Support to our takeaway restaurants who encounter technical issues.
- Accurately identify deficient performance or problems with Device units.
- Provide remote fixes for poor performing or damaged Device units.
Support Admin/HR Admin
Kingston University London
London
10.2014 - 03.2017
- Conducted the delivery of various projects and created a seamless communication and integration platform with departments, students, and the Kingston Information Services.
- Organised and coordinated regular Student Program meetings / Career fairs.
Education
Bachelor of Science (BSc) - Business Management
04.2014 - 03.2017
Skills
- Customer Relationship Management (Salesforce, HubSpot, Zendesk)
- SaaS Customer Success Strategy
- Technical Troubleshooting & Escalation Management
- Onboarding & Client Enablement (Workshops/Webinars)
- Data Analytics & Customer Health Metrics (NPS, CSAT, Churn)
- Renewal & Upsell Strategy
- Stakeholder Communication & QBRs
- Cross-functional Collaboration
- Process Improvement & Playbook Development
- Product implementation oversight
- Technical product understanding
REFERENCES
Available on request.
HOBBIES AND INTERESTS
Outside of work, I enjoy spending time with my wife, family, and young child, playing and watching football, travelling, attending networking events, reading, and experimenting with new recipes. These activities help me stay curious, grounded, and balanced – qualities I bring into my professional life as well.
Affiliations
- I enjoy spending quality time with my family, playing and watching football, and exploring new restaurants. I also love discovering new places and experiences that broaden my perspective and keep life exciting.
Timeline
Senior Client Success Manager - Aareon /Arthur Online
04.2022 - 11.2025
Business Analyst - First Data
08.2018 - 02.2021
Customer Service / Technical Advisor - Just Eat
09.2017 - 05.2018
Support Admin/HR Admin - Kingston University London
10.2014 - 03.2017
Kingston University - Bachelor of Science (BSc), Business Management
04.2014 - 03.2017