Abishek Hudson
Summary
Highly motivated individual with strong problem-solving and customer service skills developed through daily work with hundreds of passengers in high-stress situations. Can work in large teams and communicate with different departments efficiently while also taking initiative and taking on independent work confidently. Strongly passionate in providing excellent customer service, and will always go above and beyond to ensure each and every individual is offered excellent care to maintain high company standards.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work history
Security officer
Heathrow Airport
London
2023.05 - 2025.01
- Provided excellent customer service to distressed passengers by remaining polite and calm.
- Resolved conflicts and de-escalated high-stress situations with empathy and professionalism.
- Worked with cross-functional teams through the airport showcasing team work skills, while remaining confident and taking initiative when working indepenetly.
- Operated metal detectors and X-ray machines proficiently to prevent the entry of unwarranted items onto the premises.
Education
Bachelor of Arts - Illustration and Visual Media
University of the Arts London
London, England 2019.09 - 2022.07
Level 3 BTEC National Extended Diploma - Art and Design
Brentside High School
London 2017.09 - 2019.07
GCSEs -
Acton High School
London 2013.09 - 2017.07
Skills
Teamwork
Customer service
Communication
Conflict and problem solving
Taking initiative
Multi-tasking
Proficient in Microsoft Office
Security procedures adherence
Risk assessment capability
Affiliations
- I enjoy taking part in different art projects in my free time - especially producing digital art.
Timeline
Security officer
Heathrow Airport
2023.05 - 2025.01
Bachelor of Arts - Illustration and Visual Media
University of the Arts London
2019.09 - 2022.07
Level 3 BTEC National Extended Diploma - Art and Design
Brentside High School
2017.09 - 2019.07
GCSEs -
Acton High School
2013.09 - 2017.07